Unsuccessfull installation (many attempts)

Discussion in 'ESET NOD32 Antivirus' started by Outpox, Mar 16, 2012.

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  1. Outpox

    Outpox Registered Member

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    Hello,
    I installed NOD32 antivirus 4.x for trial, and now I want to update to NOD32 5.x
    Actually I can't install NOD32 5.x because I'm told NOD32 4.x was not totally uninstalled.
    I followed this : http://kb.eset.com/esetkb/index?page=content&id=SOLN2289&viewlocale=fr_FR

    I attached the log of the result in my post.

    Then I tried this :
    http://kb.eset.com/esetkb/index?page=content&id=SOLN2616

    But ehdrv.sys doesn't seems to exist anymore cause I was not able to find it.

    I have Windows 7 Ultimate x64, and I had NOD32 4.x
    I attached some files if it can help.
    Thanks you.
     

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  2. Janus

    Janus Registered Member

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  3. Marcos

    Marcos Eset Staff Account

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    Could you also attach an install log or download link to it created per the instructions here?
     
  4. Outpox

    Outpox Registered Member

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    That is the first thing I tried :/

    I attached it. But I had to cut in 2 pieces the log because it's 1,4mb size and it's over the limit of attachment.
     

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  5. Marcos

    Marcos Eset Staff Account

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    The log only shows that there was a problem during installation of drivers. I'd suggest contacting customer care as further logs will be needed, such as setupapi.log and Process Monitor log from installation.
     
  6. dwomack

    dwomack Eset Staff Account

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