"Unknown Error 19" stops me at recovery

Discussion in 'Acronis True Image Product Line' started by dbharness, Jul 15, 2008.

Thread Status:
Not open for further replies.
  1. dbharness

    dbharness Registered Member

    Joined:
    May 8, 2007
    Posts:
    4
    I am trying to backup my recovery but after reboot i get the following error: "Unknown Error 19" .

    here are my specs:

    Intel C2D e7200 @ 3.8Ghz
    Gigabyte GA-EX38-DS4 mobo
    Patriot 4G pc6400 @ 800Mhz
    2x Visiontek 3870 OC 512M @ 800-2340 crossfired
    BFG Tech 800w psu 4x12V-20A rails
    Golden Orb 2 HS&F
    Seagate 250G SATA150
    win xp sp3
     
  2. MrMorse

    MrMorse Registered Member

    Joined:
    Jun 12, 2008
    Posts:
    737
    Location:
    Germany
    How do you try your backup?
    - with the rescue-CD
    - under Windows?

    - What version/build does your TrueImage have?
    - What do you want to recover: the boot-partition or a logical partition?
    - What backuptype^you have? A full image or incremental or differential?
    - is your system OC'ed?

    You see: a lot of questions ;)
     
  3. DwnNdrty

    DwnNdrty Registered Member

    Joined:
    Mar 28, 2007
    Posts:
    3,335
    Location:
    Florida - USA
    Please clarify "backup my recovery". With True Image you either do a Backup OR you do a Recovery.
     
  4. dbharness

    dbharness Registered Member

    Joined:
    May 8, 2007
    Posts:
    4
    - I tried both windows backup and boot up with Acronis CD. Same error.
    - Acronis 10.0.
    - logical partition, C:
    - Full image of C:
    - Yes my CPU is OC'd.

    - i am trying to recover.

    I start the windows recovery, Acronis says it needs to reboot. After reboot, just after partition check the error stops the recovery.

    or

    I tried the recovery from the acronis cd. just after partition check the error stops the recovery.
     
  5. MrMorse

    MrMorse Registered Member

    Joined:
    Jun 12, 2008
    Posts:
    737
    Location:
    Germany
    @dbharness
    Are the backup files (TIB-files) in an own partition?

    If yes it is an advantage.

    Please try following:
    1. register at Acronis homepage with your Ti10-key
    2. download the latest Ti10-Build
    3. install this build on your PC.
    4. Create a new rescue-CD with Ti10 under Windows
    5. Start with this rescue CD
    6. Restore your Backup-TIB-Files

    If the rescue-CD won't start press F11 when the select-menue appears.
    The F11 opens a commandline where you enter following string (without quotes):
    "acpi=off noapic quiet"

    Then choose Ti10-full-version...

    Does it work?
     
  6. dbharness

    dbharness Registered Member

    Joined:
    May 8, 2007
    Posts:
    4
    yes it is a tib file. That pc wont boot anylonger. Any other way to get past that error.This PC is a new dell and has other backup software. I dont want to install acronis on this pc.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello dbharness,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating. If you do not want to install Acronis True Image on the computer in question, you can temporarily install it on any other computer to create Acronis Bootable Rescue Media.

    If the latest build doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also clarify, what is the string immediately preceeding the "Unknown Error 19" one?

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.