Universal Restore with Enterprise Server 3633

I have ATI enterprise 9.1 build 3633 and Universal Restore for enterprise server. I created a bootable CD-ROM and included the Enterprise server full version with Universal restore mode. However, no matter what machine I boot this CD-ROM to, the universal restore screen never appears when using the recovery wizard. According to the pdf it should appear right before the summary screen of the restore operation, yet it does not. Has anyone else experienced this issue?

 

Yep same here

 

Hello dlindner and jeremyotten,

Thank you for choosing Acronis Remote Server Backup Software.

Please submit a request for technical support. Provide the information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. Please also provide the information confirming your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.)

We will provide you with a special ISO image which will help to resolve the problem.

Thank you.
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Tatyana Tsyngaeva