Uninstalling Acronis True Image Echo Enterprise Agent for Windows fails

Hello,

if we try to uninstall the Acronis True Image Echo Enterprise Agent 9.5.0.8039 for Windows we get the message that the uninstall fails. (Event ID 11725 & 11729) (OS: Windows Server 2003 R2 SP2 with all the latest patches.)Does anyone know how to completly remove the agent? I've tried to use the installation CD with the repair, modify and remove function which all doesn't work.

 

Any ideas?

 

Hello tjestr,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for delayed response.

Please follow these instructions to remove Acronis Agent from the computer:

1. Remove Acronis Secure Zone.

2. Remove Windows Installer configuration:

- Download the Windows Installer Cleanup Utility package, install it and run.
- Select the Acronis product that needs to be unregistered and click Remove.

3. Remove Acronis True Image Backup Archive Explorer (see Removing Acronis True Image Backup Archive Explorer):

- Run Device Manager and delete Acronis True Image Backup Archive Explorer
- Run regedit and delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\timounter
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifsfilter

- Delete timounter string from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

4. Remove Acronis SnapAPI drivers:

- Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
- Delete snapman string (only snapman string, do not touch other items) from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

5. Open Windows Task Manager and stop the TrueImageMonitor.exe process.

6. Run regedit and delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
HKEY_CURRENT_USER\Software\Acronis
HKEY_CLASSES_ROOT\.tib
HKEY_CLASSES_ROOT\.tis
HKEY_CLASSES_ROOT\tibfile
HKEY_CLASSES_ROOT\tisfile

7. Delete TrueImageMonitor.exe value from:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Delete \Program Files\Acronis folder
Delete \Program Files\Common Files\Acronis folder
Delete \Documents and Settings\All Users\Application Data\Acronis folder
Delete \WINDOWS\system32\autoprnt.exe if it exists
Delete shortcuts from Desktop and Start menu

8. Reboot the computer

If some items are already not present, it's safe to ignore them.

Thank you.
--
Marat Setdikov