Uninstalling Acronis True Image Echo Enterprise Agent for Windows fails

Discussion in 'Acronis True Image Product Line' started by tjestr, Mar 31, 2008.

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  1. tjestr

    tjestr Registered Member

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    Mar 31, 2008
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    Hello,

    if we try to uninstall the Acronis True Image Echo Enterprise Agent 9.5.0.8039 for Windows we get the message that the uninstall fails. (Event ID 11725 & 11729) (OS: Windows Server 2003 R2 SP2 with all the latest patches.)Does anyone know how to completly remove the agent? I've tried to use the installation CD with the repair, modify and remove function which all doesn't work.
     
  2. tjestr

    tjestr Registered Member

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    Any ideas?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello tjestr,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please follow these instructions to remove Acronis Agent from the computer:

    1. Remove Acronis Secure Zone.

    2. Remove Windows Installer configuration:

    - Download the Windows Installer Cleanup Utility package, install it and run.
    - Select the Acronis product that needs to be unregistered and click Remove.

    3. Remove Acronis True Image Backup Archive Explorer (see Removing Acronis True Image Backup Archive Explorer):

    - Run Device Manager and delete Acronis True Image Backup Archive Explorer
    - Run regedit and delete the following registry keys:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\timounter
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifsfilter

    - Delete timounter string from:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    4. Remove Acronis SnapAPI drivers:

    - Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    - Delete snapman string (only snapman string, do not touch other items) from:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    5. Open Windows Task Manager and stop the TrueImageMonitor.exe process.

    6. Run regedit and delete the following registry keys:
    HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
    HKEY_CURRENT_USER\Software\Acronis
    HKEY_CLASSES_ROOT\.tib
    HKEY_CLASSES_ROOT\.tis
    HKEY_CLASSES_ROOT\tibfile
    HKEY_CLASSES_ROOT\tisfile

    7. Delete TrueImageMonitor.exe value from:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    Delete \Program Files\Acronis folder
    Delete \Program Files\Common Files\Acronis folder
    Delete \Documents and Settings\All Users\Application Data\Acronis folder
    Delete \WINDOWS\system32\autoprnt.exe if it exists
    Delete shortcuts from Desktop and Start menu

    8. Reboot the computer

    If some items are already not present, it's safe to ignore them.

    Thank you.
    --
    Marat Setdikov
     
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