Uninstalled ESS Beta 2 - now I'm having problems

Discussion in 'ESET Smart Security v3 Beta Forum' started by evilharp, Sep 8, 2007.

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  1. evilharp

    evilharp Registered Member

    Joined:
    May 20, 2007
    Posts:
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    As the title says, I've uninstalled ESS Beta 2 and now I am having problems

    OS: Vista x64 (Ultimate Ed).

    (see attached) Security Center is reporting that ESS is still installed and "turned on". Is there a reg key I need to remove (note I have NOD 2.7 installed and active now, so I don't want to eliminate that).

    I figured out what happened here with the folders and shortcuts. Vista has these by default, but they are normally hidden. I assume it is for application compatibility. I set the folders to "not hide system files" when I was trying to diagnose the security center problem. My bad :oops:
    Another weird thing, my user folders have changed. Not sure if this is related to the uninstall, but I suddenly have XP style shortcuts in my C:\users\<name> folder (ie. My Document, Application Data, Local Settings, Nethood, etc.) I also have a shortcut to "Default User" which doesn't exist in Vista o_O . If I click on them, I get an "Access denied error". I can delete them though.

    Any thoughts on how I can clean this up?

    Edit: Removed image of folder structure, strike through on text
     

    Attached Files:

    Last edited: Sep 8, 2007
  2. ASpace

    ASpace Guest

    Hello!

    1. I recommend you use System Restore (part of Win Vista) to recover your system.By default this function is ON but some people may turn it OFF . I hope it is enabled on your machine .

    Goto Start and search for System Restore . When Windows finds it , start it.Choose "Restore my computer to a previous time" . Check the calendar and choose restore point at least day before this happened (before ESS is uninstalled) . Follow the instructions .Your system will reboot and any harmful changes that have been made should be recovered .


    2. Then ESS should be still there or at least some parts of it.

    3. Download a fresh installer of ESS from http://www.eset.eu/download/beta to perform correct uninstallation of ESS .

    - Just run the installer , it should detect current install of ESS and offer you with options Repair or Uninstall . Choose Uninstall

    - If the installer doesn't offer such options , just install ESS again . Reboot after installation finishes . Uninstall ESS again from Control Panel -> Add/Remove programs . Reboot again.


    4. After ESS is removed , check your Security Center again . If you continue having problems with it , your WMI is corrupted and needs repairing . Follow these instructions by Mayth to fix it.

    5. After reboot , check if Windows Firewall is enabled (Control Panel -> Windows Firewall -> ON) and install desired antivirus software (perhaps NOD32 v2.7)

    Regards! :thumb:
     
  3. evilharp

    evilharp Registered Member

    Joined:
    May 20, 2007
    Posts:
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    Thanks for the quick response.

    I tried a system restore/ reinstall and uninstall with the newest Beta version but I ended up with the Security center problem still.

    I repaired the WMI using Mayth's instructions and that fixed it right away.

    Thanks for the help.

    ESS looks amazing, but I think I'll hold on to 2.7 until the final version comes out.

    Incidentally, I found an issue with English installs. The program structure on the Start Menu was not in English, but all the linked files were. Could this be localization issue during the install?
     
  4. ASpace

    ASpace Guest

    Unfortunately , I am not sure .

    You are welcome . Thanks for letting me know :thumb:
     
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