Uninstallation

Discussion in 'ESET Smart Security v4 Beta Forum' started by ASpace, Nov 18, 2008.

Thread Status:
Not open for further replies.
  1. ASpace

    ASpace Guest

    Anyone tried to see how v4 uninstalls ? I got a non-critical error during uninstallation , however it ended and reported uninstall was OK . However , after reboot , the drivers were not removed/still there and I couldn't manually delete them as well.

    Have you noticed such behaviour ? I was running ESS on Vista .

    BTW - if ESET mod asks , I already sent info to ESET .
     
  2. Kosak

    Kosak Registered Member

    Joined:
    Jul 25, 2007
    Posts:
    711
    Location:
    Slovakia
    No problem on my virtual Windows XP SP2 English, but my friend wrote me about the same issue. I attached log from Total Uninstall.
     

    Attached Files:

  3. ASpace

    ASpace Guest

    On XP SP3 I even got more errors uninstalling.
     
  4. s4u

    s4u Registered Member

    Joined:
    Oct 24, 2007
    Posts:
    441
    Tested twice on Vista SP1. Both times no problems at all
     
  5. ASpace

    ASpace Guest

    Try the following and then use Microsoft Autoruns to see if the ESET drivers are still present in %windir%\system32\drivers\ (use Autoruns to filter Microsoft entries) :


    1) Reboot in Safe Mode
    2) Goto Control Panel -> Administrative tools -> Services
    3) Change the status of the ESET service to "Disabled"
    4) Reboot
    5) Use Task Manager to kill egui.exe because it will hang because the kernel hasn't loaded
    6) Uninstall from Start -> Programs -> ESET -> ESET NOD32 Antivirus (or ESET Smart Security)
    7) Reboot
    8 ) Check with Autoruns , please . All drives should be present now even though the uninstaller reports that they are deleted.
     
  6. proactivelover

    proactivelover Registered Member

    Joined:
    Apr 7, 2006
    Posts:
    840
    Location:
    Near Wilders Forums
    just uninstall v4 on vista
    no any error seen but uninstaller take long time on uninstalling drivers
     
  7. ASpace

    ASpace Guest

    Sorry for the stupid question but have you checked if the drivers have actually been removed (Autoruns?)
     
  8. proactivelover

    proactivelover Registered Member

    Joined:
    Apr 7, 2006
    Posts:
    840
    Location:
    Near Wilders Forums
    yes all drivers was removed
     
  9. ASpace

    ASpace Guest

    Eh ... perhaps something happened with my installation . :'(
     
Thread Status:
Not open for further replies.