Uninstallation and installation

Discussion in 'ESET NOD32 Antivirus' started by sergec, Apr 8, 2010.

Thread Status:
Not open for further replies.
  1. sergec

    sergec Registered Member

    Joined:
    Apr 3, 2010
    Posts:
    4
    Hi,
    I recently upgrade to Nod32 4.2
    I am running XP service pack 3
    I cannot install nor uninstall my previous version. I used the ESET Uninstall tool, the window removal tool, removed all ESET and Nod 32 from my registry, used the eset ESETUninstaller.exe in safe mode, created a new log file, sent it to technical support...never got an answer.
    I am getting en error code 2753...then roll back.
    Can anyone help?

    My log file is too big to be sent through this post but I would be happy to send it by email.

    Thanks
     
  2. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    Do you have an issue ticket with ESET ? If so, I would call ESET and ask the status of the ticket. You may reach ESET at 1-866-343-3738, nine to five, Pacific Time, USA.

    Regards,
     
  3. stackz

    stackz Registered Member

    Joined:
    Dec 27, 2007
    Posts:
    619
    Location:
    Sydney Australia
    sergec,

    This error indicates a problem with windows installer. Try going to Start > Run > and enter: regsvr32 vbscript.dll and press OK. Hopefully you'll receive a message that the dll was successfully registered, then try again.
     
  4. sergec

    sergec Registered Member

    Joined:
    Apr 3, 2010
    Posts:
    4

    The regser32 was succesful but i got the same error message when reinstalling
     
  5. sergec

    sergec Registered Member

    Joined:
    Apr 3, 2010
    Posts:
    4
    Tried, but the message choices are all broken up, was on hold for 20 minutes than it hang up on me....I guess I am not lucky
     
  6. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    I am sorry to hear you were not able to contact ESET via the toll-free number I provided. Please submit an online issue ticket

    Regards & good luck,
     
  7. sergec

    sergec Registered Member

    Joined:
    Apr 3, 2010
    Posts:
    4
    Did that twice this week, no response
     
  8. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    Post back your issue ticket number to this thread, someone from ESET will take care of you. I do not know what the turn-time is on a specific ticket but you should have at least had a confirmation email that your ticket was in process.
     
  9. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello sergec,

    I have sent you a PM. Can you please respond with your case number and requested information?

    Thank you,
    Richard
     
Thread Status:
Not open for further replies.