Discussion in 'Acronis True Image Product Line' started by dkeene, Jun 9, 2009.

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  1. dkeene

    dkeene Registered Member

    Mar 4, 2007
    I have two licenses for TI Home version 10. It stopped working, saying my C++ library was corrupted, or something. I unstalled, reinstalled, uninstalled, etc., now even though the software appears uninstalled by the Control Panel Install/Uninstall applet, the directory and files from Program Files\Acronis\TrueImageHome are still there. When I boot, TIMounterMonitor.exe tries to run, and it crashes. I tried to remove the directory, even in safe mode, but it's in use.

    Technical support is non existant for this "Old" software, how can I get rid of this?

  2. Vlad V

    Vlad V Registered Member

    Dec 17, 2008
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello dkeene,

    Thank you for using Acronis True Image Home!

    Vlad V is right, please use Acronis Cleanup Utility.

    If it does not help here are the instructions for manual uninstallation of Acronis True Image Home 10 from your computer:

    1. Remove Acronis Secure Zone if there is one:

    - Start Acronis True Image, start the Manage Acronis Secure Zone wizard and select Remove Acronis Secure Zone. Acronis Startup Recovery Manager will be deactivated automatically.

    2. Download the Windows Installer Cleanup Utility package, install it and run it. Select Acronis True Image 10.0 Home and hit Remove.

    3. Run Windows Device Manager (Start –> Control Panel –> System –> Device Manager). Right-click on Acronis True Image Backup Archive Explorer and select Uninstall.

    4. Run Services applet (Start -> Control Panel -> Administrative Tools -> Services) and stop Acronis Scheduler2 Service

    5. Run Task Manager (press Ctrl-Shift-Esc) and terminate the following processes if present:

    - Schedhlp.exe (Acronis Scheduler Helper)
    - Schedul2.exe (Acronis Scheduler 2)
    - TimounterMonitor.exe (Monitor for Acronis True Image Backup Archive Explorer)
    - TrueImageMonitor.exe (Acronis True Image Monitor)
    - TrueImage.exe (Acronis True Image application)

    6. Download http://download.acronis.com/support/schedmgr.exe, execute the file and issue the following command:

    - service uninstall

    7. Open Windows Registry Editor (press Win-R and issue "regedit" command) and delete the following registry keys:

    - HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\cdrecord2

    - HKEY_CURRENT_USER\Software\Acronis\Fomatik
    - HKEY_CURRENT_USER\Software\Acronis\TrueImage
    - HKEY_CURRENT_USER\Software\Acronis\TrueImageHome

    - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tifsfilter
    - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\timounter

    - HKEY_LOCAL_MACHINE\SOFTWARE\Classes\*\shellex\ContextMenuHandlers\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    - HKEY_LOCAL_MACHINE\SOFTWARE\Classes\AppID\{C4E69DB9-E094-483e-B922-E7ADE65FB497}
    - HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    - HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Drive\shellex\ContextMenuHandlers\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    - HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Folder\shellex\ContextMenuHandlers\{C539A15A-3AF9-4c92-B771-50CB78F5C751}

    8. Delete the following registry values:

    - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{C539A15A-3AF9-4c92-B771-50CB78F5C751}
    - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\TrueImageMonitor.exe
    - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\AcronisTimounterMonitor

    9. Delete the string snapman from:

    - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters

    10. Delete strings snapman and timounter from:

    - HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    11. Delete the following file:

    - \Windows\system32\acrotls.dll

    12. Delete the following folders:

    - \Program Files\Common Files\Acronis\CDRecord
    - \Program Files\Common Files\Acronis\Drivers
    - \Program Files\Common Files\Acronis\BackupScripts
    - \Program Files\Common Files\Acronis\Fomatik
    - \Program Files\Common Files\Acronis\Schedule2
    - \Program Files\Common Files\Acronis\Trace
    - \Program Files\Common Files\Acronis\TrueImageHome
    - \Program Files\Acronis\TrueImageHome (if there are locked files, then you will to reboot to remove this directory)

    13. Delete the following folders:

    For Windows Vista:
    - \ProgramData\Acronis\TrueImage
    - \ProgramData\Acronis\TrueImageHome

    For Windows 2000/XP:
    - \Documents and Settings\All Users\Application Data\Acronis\TrueImageHome

    14. Delete program shortcuts from the desktop and Start menu.

    15. Reboot the computer.

    16. Delete the following folders and registry entries to be sure that all traces of the Acronis product are removed from the system:

    - HKEY_CURRENT_USER\Software\Acronis
    - \Program Files\Common Files\Acronis
    - \Program Files\Acronis

    17. Delete the following folder:

    - \ProgramData\Acronis (for Windows Vista)
    - \Documents and Settings\All Users\Application Data\Acronis (for Windows 2000/XP)


    Jean Papyrin
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