Uninstall PE result in disabled network

Discussion in 'Port Explorer' started by Glan, Dec 4, 2003.

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  1. Glan

    Glan Guest

    I tried PE evaluation and after it expired I uninstalled it.
    It asked me to restart computer to finish the uninstall process. I did that and after reboot, my network was disabled. I can not ping my router, I can not do "ipconfig /renew" - it tells me some operation attempt on something which is not a socket.

    Then I re-installed port explorer - everything is fine again, although PE is still expired!

    Did the uninstall process removed something which should not be removed? What happened?

    I have Windows 2000 Professional. All the patches have been installed.
     
  2. Jason_DiamondCS

    Jason_DiamondCS Former DCS Moderator

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    Hi, you will need to run LSPFIX and see what other programs you have installed is causing your network to not function.

    http://www.cexx.org/lspfix.htm

    The website appears to be down atm, but that contains a program which will show you. For the time being just leave Port Explorer installed. When the site comes back up, grab the program and take a screenshot of it running. Then post the screenshot here.

    -Jason-
     
  3. Paul Wilders

    Paul Wilders Administrator

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    Bill's site is up and running at this very moment ;)

    regards.

    paul
     
  4. Glan

    Glan Registered Member

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    Jason,

    Unfortunately, LSP-Fix did not solve the problem.

    With PE evaluaton installed, I ran LSP-Fix. Following is the info:

    Keep:

    rnr20.dll Tcpip
    winrnr.dll NTDS
    nwprovau.dll NWLink IPX/SPX/NetBIOS...
    sselsp.dll (Protocol Handler)
    msafd.dll (Protocol Handler)   
    rsvpsp.dll (Protocol Handler)

    Remove:

    empty

    After Hit finish button:

    Repairs complete.
    0 Namespace provider entries removed
    0 Namespace provider entries renumbered
    0 Protocol provider entries removed
    0 Protocol provider entries renumbered

    Then I uninstalled PE Evaluation, network stopped working again.
    Then I ran LSP-Fix again with disabled network. Exactly the same results as I ran it with PE Evaluation installed. And network is still not functional.

    Any ideas?
     
  5. Gavin - DiamondCS

    Gavin - DiamondCS Former DCS Moderator

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    All I can say is you have an unusual TCP stack :) Jason might be able to recognise some of those, is the nwprovau.dll something you know ? Please email it to me, I'll PM you an address to send to
     
  6. Glan

    Glan Registered Member

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    Gavin,
    nwprovau.dll is a Microsoft dll.
    It's Client Service for NetWare Provider and Authentication Package DLL.
    I have mailed it to you.
     
  7. Gavin - DiamondCS

    Gavin - DiamondCS Former DCS Moderator

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    Netware :mad: :D I'm not familiar with it so its a little hard to work out what provider is causing the problem. Jason might have a better idea after looking at the results you posted but it might help to reinstall the protocol drivers or software using it.. if you like, try changing the stack in any way you can by trying reinstall of those other protocol or application(s).

    A warning though, ALWAYS leave one protocol installed and bound, even if its just put there temporarily as a placeholder. Have found out the hard way that if you uninstall them all (I only had TCP/IP and wanted to reinstall it) that you have a MAJOR problem and have to reinstall Windows..
     
  8. Jason_DiamondCS

    Jason_DiamondCS Former DCS Moderator

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    nwprovau.dll NWLink IPX/SPX/NetBIOS...
    sselsp.dll (Protocol Handler)

    Those are the 2 odd ones that aren't USUALLY there. Try reinstalling Netbios for your network adapter with Port Explorer not installed. What is sselsp.dll from?

    -Jason-
     
  9. redwolfe_98

    redwolfe_98 Registered Member

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    how does one do that? :)
     
  10. Gavin - DiamondCS

    Gavin - DiamondCS Former DCS Moderator

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    I'll see if I can find a mention directly from MS, but simply add something like IPX/SPX bound to your network adapter (dialup in my case) and then you can remove TCP/IP safely.

    I wouldnt recommend doing it though, even if the above works, who knows - it could be a risk. I was extremely unhappy when removing TCP/IP meant I HAD to reinstall no other option. Dont think I lost any data though :D
     
  11. redwolfe_98

    redwolfe_98 Registered Member

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    maybe i am misunderstanding something.. i thought that "glan" was saying that simply uninstalling the trial version of port explorer messed up something so that he could no longer connect to the internet, and that you were suggesting one way to avoid that. is it safe to install, and then uninstall the trial version of port explorer?
     
  12. Jooske

    Jooske Registered Member

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    Normally there is not any problem in uninstalling PE, but as the program goes really deep into the system it is at least recommendable to close other programs when doing so, at least av/at and the kind, and maybe have internet connection closed at the moment of uninstalling.
    Not sure what went wrong here.
    If the LSP fix says it did fix things (did it when pressing the fix button?) .....
    I've in- and uninstalled it hundreds of times during beta testing and never had this kind of happenings, so something specific must have happened here.
     
  13. Gavin - DiamondCS

    Gavin - DiamondCS Former DCS Moderator

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    Yes normally everything is ok, but Jason's suggestion may fix the problem. Once uninstalled the chain has somehow been broken, which could be because of a badly behaved driver. Its no surprise to see a couple of unusual (ok less usual) drivers there, so reinstalling them would be the first thing to try :)
     
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