Uninstall of TI 859

Discussion in 'Acronis True Image Product Line' started by AdamG, Jun 28, 2005.

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  1. AdamG

    AdamG Guest

    Whenever I try to unstall TI from my XP Pro SP2 machine, it blue screens & reboots.

    What's going on??

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Adam,

    Thank you for choosing Acronis Disk Backup Software.

    Please try to do the following:

    - Delete Acronis Secure Zone either through the wizard or manually
    - Delete snapman from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters
    - Delete snapman and timounter from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters
    - Run Device Manager and delete Acronis Image Archive Explorer
    - Delete snapman, timounter and tifsfilter from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    - Delete TrueImage from the following registry keys:

    * HKEY_LOCAL_MACHINE\Software\Acronis\Autopart (can be absent)
    * HKEY_LOCAL_MACHINE\Software\Acronis\CDRecord
    * HKEY_LOCAL_MACHINE\Software\Acronis\Schedule2
    * HKEY_LOCAL_MACHINE\Software\Acronis\SnapAPI
    * HKEY_LOCAL_MACHINE\Software\Acronis\Snapman
    * HKEY_LOCAL_MACHINE\Software\Acronis\VBus

    - Delete \Windows\System32\autoprnt.exe if it exists
    - Delete the following folders:

    * \Program Files\Common Files\Acronis\CDRecord
    * \Program Files\Common Files\Acronis\Drivers

    - Download http://www.acronis.com/files/support/schedmgr.exe, open the command prompt and run the following command in the folder you saved the file to: schedmgr service uninstall
    - Open Task Manager and stop the following processes: schedhlp.exe, TrueImageMonitor.exe
    - Delete the \Program Files\Common Files\Acronis\Schedule2
    - Delete the desktop icon and Start menu shortcuts
    - Delete \Program Files\Common Files\Acronis folder
    - Delete \Program Files\Acronis\TrueImage folder
    - Delete \Program Files\Acronis folder
    - Delete TrueImage Monitor from the following HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
    - Delete the following keys in HKEY_CLASSES_ROOT:

    * .tib
    * .tis
    * tibfile
    * tisfile

    - Delete the following registry keys:

    * HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\TrueImage
    * HKEY_LOCAL_MACHINE\Software\Acronis (you may need to grant full control permission to yourself to delete this key)
    * HKEY_CURRENT_USER\Software\Acronis

    - Reboot the computer.

    Thank you.
    Irina Shirokova
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