Uninstall issues

Discussion in 'Other Acronis Products' started by rawr, Oct 19, 2005.

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  1. rawr

    rawr Registered Member

    Joined:
    Aug 15, 2005
    Posts:
    128
    Location:
    Illinois, U.S.A
    I'm trying to uninstall the trial version of Privacy Expert Suite, but whenever I try to either uninstall from..

    .. Start > Control Panel > Add & Remove Programs
    .. Start > Programs > Acronis Privacy Expert Suite > Uninstall

    ..it asks to uninstall all components and whatnot, and whenever I try clicking 'Yes' ..it says that Acronis Privacy Expert Suite was not uninstalled.

    Thanks in advance..
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello rawr,

    Please accept our apologies for the delay with the response.

    Please create a screen shot with the error message and send it to us.

    Could you please also do the following?

    - Open Start\Programs\Accessories\System Tools\System Information;
    - Select System Information;
    - In File(or Action) menu choose Save...
    - Select Save as type: "Version 5.0/6.0 System Information File(*.NFO)";
    - Send us the file created.

    Please collect the information requested above and contact us from our web-site: http://www.acronis.com/homecomputing/my/support/ . Please don't forget to send the link to this thread along with gathered information. This would allow us to investigate the problem and help you with the solution.

    Thank you.
    --
    Semyonov Vasily
     
  3. Kremmen

    Kremmen Registered Member

    Joined:
    Sep 5, 2005
    Posts:
    15
    Location:
    London UK
    This happenned to me and I found that Registry Mechanic had removed a required registry entry.

    If you have such a tool then restore all available Registry Mechanic removal backups to replace the entries and if the correct one is available the uninstall will work OK.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Kremmen,

    Thank you for your interest in Acronis Internet Privacy and Antispyware Software.

    Sharing your experience is very much appreciated.

    If you have any further experience to share, please feel free to post it on this forum.

    Thank you.
    --
    Kirill Omelchenko
     
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