Uninstall Acronis ECHO Windows Agent Failed

Discussion in 'Acronis True Image Product Line' started by cmf, Dec 27, 2007.

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  1. cmf

    cmf Registered Member

    Mar 27, 2007
    Trying to test the new brand ECHO series on Old Agents Clients (ATI 9.1), I began install the new Agent there.

    That clients was working fine in the past with version 9.1, the only workaround was to delete the ag_fconnect.dll file from Common folder.

    I start installing without removing the old one, just for not lost the schedulle setings.

    I notice that was not upgrade it, instead of it was copied (newly files with the *echo* pattern) in the same folder under Common\Aconis\Agent.

    Well all goes fine, no error during installing the component.

    But, test were not posible anymore on that Agent. So i decide to remove the newest installed Agent.

    Was not posible, every start removing it from control panel, uninstall proccess begin and ends with this message:

    "The installation was interrupted before Acronis True Image Echo Agent could be installed. You need to restart the installer and try again."

    Perhaps it´s a cause of a previous version installed on that machine.

    Can anyone help me to uninstall this Component?

    I will switch back to version 9.1 on that Agent

    Thanks in advance.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello cmf,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    Please do the following to completely remove Acronis Agent from the computer:

    1. Remove Windows Installer configuration

    - Download the Windows Installer Cleanup Utility package from http://support.microsoft.com/kb/290301/en-us, install it and run it.
    - Select the Acronis product that needs to be unregistered and hit Remove.

    3. Remove Acronis True Image Backup Archive Explorer (see Removing Acronis True Image Backup Archive Explorer)

    - Run Device Manager and delete Acronis True Image Backup Archive Explorer
    - Run regedit and delete the following registry keys:

    - Delete timounter string from:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    4. Remove Acronis SnapAPI drivers
    - Delete snapman key from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services
    - Delete snapman string (only snapman string, do not touch other items) from:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters

    5. Open Windows Task Manager and stop the TrueImageMonitor.exe process

    6. Run regedit and delete the following registry keys:

    7. Delete TrueImageMonitor.exe value from:
    Delete \Program Files\Acronis folder
    Delete \Program Files\Common Files\Acronis folder
    Delete \Documents and Settings\All Users\Application Data\Acronis folder
    Delete \WINDOWS\system32\autoprnt.exe if it exists
    Delete shortcuts from Desktop and Start menu

    8. Reboot the computer

    If some entries are not present on the computer, just proceed to next step.

    Please notice that all installed components (including Acronis Agents) need to be the same version and build in order to interact properly.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post from the computer with Acronis Agent.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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