Uninstall Acronis Backup & Recovery: NIC missing from "Manage Network connections"

Discussion in 'Acronis True Image Product Line' started by FulcoS, Jul 28, 2009.

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  1. FulcoS

    FulcoS Registered Member

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    Uninstall Acronis Backup & Recovery: NIC missing from "Manage Network connections”; VSS fails

    I reported the error on Fri 24/07/2009 09:58

    - I got a case number: no other reaction!
    - a Sales? person emailed me: this email address is now unreachable!


    Uninstalled "Acronis Backup & Recovery Advanced Server SBS Edition" (SBS 2008 SP1):
    (1) All but one vss writers missing (only “MS Software Shadow Copy provider 1.0” vssadmin list providers) (SBS Backup fails!)
    (2) Network configuration destroyed: both NIC (WAN=public Internet; LAN=intranet) are missing from “Manage Network connections”, cards are running fine under “Device Manager”. NIC are not visible; can’t configure “Routing and Remote Access”: no Interfaces (so no routing, Client can’t access Internet)

    Tried:
    -Reinstall NICS.
    -Used netsh to get some network functionality back.
    -AcronisCleanup
    -HKey_Local_Machine\SYSTEM\CurrentControlSet\Control\BackupRestore DWORD UseMicrosoftProvider=1

    Server is now unusable!

    Please help,
    Fulco
     
  2. FulcoS

    FulcoS Registered Member

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    Posts:
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    Acronis still hasn't contacted me.
    I reported the error on the Acronis website (23 July 2009)!
    Fulco
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Re: Uninstall Acronis Backup & Recovery: NIC missing from "Manage Network connections

    Hello FulcoS,

    Thank you for using Acronis Backup & Recovery 10 Advanced Server SBS Edition

    Load Services.msc, and make sure following services are running:

    a) Remote Procedure Call (RPC). Use by client for MS networks.
    b) Server
    c) Workstation. Both used for MS networks and File/print sharing
    d) TCP/IP Netbios helper.
    e) Computer Browser. Allow to see other computers on network.
    f) Network connections
    g) DHCP Client

    You can also reset TCP/IP by this command:

    netsh winsock reset.

    Let us know the results.

    Best regards,
    --
    Dmitry Nikolaev
     
  4. FulcoS

    FulcoS Registered Member

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    Stiil no NICs in 'Manage Network connections'
    Fulco
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Re: Uninstall Acronis Backup & Recovery: NIC missing from "Manage Network connections

    Hello FulcoS,

    Thank you for using Acronis Backup & Recovery 10 Advanced Server SBS Edition

    Use the following KB article to completely remove Acronis Backup & Recovery 10 Advanced Server SBS Edition. It will solve the issue, otherwise let us know the results.

    Best regards,
    --
    Dmitry Nikolaev
     
  6. FulcoS

    FulcoS Registered Member

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    I was contacted by support eventually.
    Problem was solved by 'workaround'.
    This workaround is NOT found in the KB articles you supplied.
    Fulco
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Posts:
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