Undocumented serious error (0x101a)

I've been getting this ALL ******* day! and I cannot get rid of it - regardless of how many times I try to update the virus signature database! WHAT IS GOING ON? I'm so ****ing frustrated!!!!!!!!! I cannot call because there's no *****ing phone number and I cannot download a virus database update because there's NOT one to download! and I can't download the latest NOD32 because it's forcing me to enter a username and password that NO LONGER WORKS!

WTF??
I used to believe in this product, but my mind is changing FAST.

 

Thanks, but....
No, that won't do me any good. I can't download the software! I don't have a back-up to install over this one. They *****ing make us sign-in to download the software! And as I said, my VALID userid and password is not working on the download! And there no ****ing form to have it send me a new one! And there no phone # to call!! This is so screwed up it's not even funny. I'm so ****ing mad at Eset I can hardly breathe.

This is insane. Extremely poor excuse for software and a website. They MUST provide us a method to download the software we purchased, provide a phone for support and provide the virus databases as a separate download.

 

eset.com


fyi - Someone earlier in the thread suggested stopping "ekrn" to prompt an update...this worked for me (so far!). Also, I had cleared the cache.
I killed the process (it never actually stopped) and my icon "greened up".

 

Thanks

 

Also for me since yesterday.

 

Thanks, I tried this and it worked for me too, and it has still downloaded new updates after I did it.