Undocumented serious error (0x101a)

Discussion in 'ESET NOD32 Antivirus' started by Roadkil, Aug 10, 2008.

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  1. Roadkil

    Roadkil Registered Member

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    Ok. Just out of the blue nod32 av version 3.0.669.0 doesnt update and it spits out that error msg. undocumented serious error (0x101a) any idea why it would suddenly do that i have changed nothing in system in months.
     
  2. Marcos

    Marcos Eset Staff Account

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    This error occurs if the kernel service cannot write to the system temp folder. Could you please check out if the system TEMP variable points to an existing folder, or whether the folder contains thousands of redundant temp files? If neither is the case, try checking permissions to that folder for the system account - it must have full permissions to that folder.
     
  3. viruscraft

    viruscraft Registered Member

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    I have the same problem since I got up this morning.
    I tried to clear the update cache , checked system TEMP variable and the permissions to TEMP folder but nothing useful.

    BTW I didnt change any setting in system those days.

    So any idea?
     
  4. Marcos

    Marcos Eset Staff Account

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    Could you please run Process Monitor, filter out entries from ekrn.exe, update EAV and then monitor what folder ekrn.exe is trying to write to? This should give you a clue where to search for the cause.
     
  5. TBacker

    TBacker Registered Member

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    Add two of my machines to the list.

    I am responsible for a large cluster of machines running 3.0.650, two turned up with this error out of the blue. No changes have been made to those machines, so this "broke itself".

    Stopped updating after 3343.

    I will look into this further when I get into the office and give details if possible.
     
  6. viruscraft

    viruscraft Registered Member

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    Thx,Marcos.

    But the issue is resloved by a system reboot.

    ;)
     
  7. Roadkil

    Roadkil Registered Member

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    Thx Marcus,
    It was fixed by a Vulcan Nerve Pinch of ekern.exe and egui.exe. then a restart of egui.
     
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