Unable to Uninstall or Reinstall Vsn 3

Discussion in 'ESET NOD32 Antivirus' started by Jazzgirl, Mar 4, 2009.

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  1. Jazzgirl

    Jazzgirl Registered Member

    Joined:
    Oct 26, 2002
    Posts:
    10
    Location:
    Texas
    I was trying to update my XP SP3 laptop with the latest version. My Vista Pro desktop updated flawlessly. When updating I got an error that it couldn't access the log.dat file and rolled everything back. I tried to uninstall through Add/Remove and still the same issue. I booted to safe mode and tried uninstall and got an error and it rolled back. I tried installing version 4 anyway and get the error about being unable to access the log.dat file. I tried using CCleaner, cleaning the registry, you name it. I cannot rip version 3 (it was the latest version) from this laptop. I am about to give up but it pisses me off because I own 2 licenses. How can I get rid of version 3 and install version 4?
     
  2. Rmuffler

    Rmuffler Former Eset Moderator

    Joined:
    Jun 26, 2008
    Posts:
    995
    Location:
    San Diego, CA USA
    Hello Jazzgirl,

    I have sent you a PM.

    Thank you,
    Richard
     
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