Unable to run a full virus scan

Discussion in 'ESET NOD32 Antivirus' started by meggie_12, Jan 18, 2012.

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  1. meggie_12

    meggie_12 Registered Member

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    So I do not know if this the right forum or not but I am having a problem with running a virus scan. Every time I try to run a scan it stops at either 33 percent or 54 percent. I tried leaving the computer on over night to run a scan and still the same results. I am not really good with computers so any help or advice would be great!
     
  2. Cudni

    Cudni Global Moderator

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    do you have many archive, zip, rar, iso files?
     
  3. siljaline

    siljaline Former Poster

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  4. meggie_12

    meggie_12 Registered Member

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    It is NOD 32 version 4 I believe. The whole anti virus program was installed and set up by nerds onsite. The on-demand scan was set programmed by them and does an in depth scan. I tried asking them for help but they said try the internet.
     
  5. meggie_12

    meggie_12 Registered Member

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    No I do not have many of those files at all my computer is basically used for school work.
     
  6. siljaline

    siljaline Former Poster

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    How to determine your installed version

    Sounds to me, opinion, you should seek better support options from here forward based on the horror-show you encountered. :cautious:

    Wilders *is* the official support site for ESET products, should you have further queries, feel free to add to this post.

    Thank you.

     
  7. Marcos

    Marcos Eset Staff Account

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    I'd suggest enabling logging of all scanned files for the the on-demand scanner profile used for the scan. This way you will see the last file scanned and thus narrow it to down to the problematic file / folder. Scan that folder to find out if the scan gets stuck again.
     
  8. meggie_12

    meggie_12 Registered Member

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    So I have version 4.0.474.0. Do you think that since I do not have the latest version that it could be affecting my computer scan?
     
  9. meggie_12

    meggie_12 Registered Member

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    Looking over the last scan I did it seems to get stuck when it is scanning NOD32.
     
  10. Cudni

    Cudni Global Moderator

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    Generally speaking, best update to the latest version.
     
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