Unable to restore image in Acronis DOS mode, crashes.

I'm a new user to acronis, we have ordered new AMD 64 ASUS A8N-VM CSM motherboard computers. I've backed up the entire disk content to a tib file on a 2nd SATA drive, when i tried to restore the entire disk from the 2nd SATA to the original 1st SATA drive in DOS mode the program crashes(freezes on 0% and mouse is dead) and the 1st SATA drive loses all partitions.

I have tried this on 2 of the new computers with the same prob, Acronis is not working at all.

help...

Mooks

 

What version and build number of True Image?

 

Acronis True Image, Version 9.0 (build 2,337)

 

Try the latest build, 3567. Be sure to create a new recovery CD.

 

Hello Mooks,

Thank you for choosing Acronis Disk Backup Software.

We are very sorry for thr delay with the response.

First of all, please do as seekforever has suggested and install the latest build (3567) of Acronis True Image 9.0 Home which is available for downloading at: http://www.acronis.com/homecomputing/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/homecomputing/my/
then log in and use your serial number to register your software.

Please uninstall build 2337 by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 3567.

Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

If the problem still persists with Bootable Rescue CD created using the latest build (3567) of Acronis True Image 9.0 Home then please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

If that does not help then please create Acronis Report and Linux system information (sysinfo.txt file) as it is described in Acronis Help Post.

Please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Alexey Popov