Unable to restore image from USB drive from bootable CD

Discussion in 'Acronis True Image Product Line' started by csteury, Dec 17, 2004.

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  1. csteury

    csteury Registered Member

    Joined:
    Dec 17, 2004
    Posts:
    1
    Hello,

    I'm using Acronis True Image version 8.0 (build 786) on Windows 98.

    Using build 763 I created Bootable CD (full) so as to be able to
    restore disk-image partions off of a USB drive. Upon booting the USB
    disk was visible but appeared empty and couldn't be selected (ie the
    "Next" UI button was disabled). I submitted a bug-report on this.

    I upgraded to build 786 (the latest) and created a new boot disk.
    This time the USB drive did not show up at all in "Restore Image" when
    using the boot disk. When I attempted to run "AcronisReport.exe" it
    crashed after dumping a couple of lines of text (see below) with the
    message:
    A fatal exception OE has occurred at 0028: c0004D6D in VXDVMM(o1) +
    0000 3D6D.
    The current application will be terminated.

    If I boot in the normal way I am able to access the saved disk-image
    partions via "Explore Image" etc. This is comforting but without being able
    to restore from an external drive the product is worthless to me.

    Has anyone experienced this problem and/or can offer me suggestions.

    Thanks,

    Craig Steury






    ;;;;;;;;;;;; System information
    Microsoft Windows 98 4.10.2222 A
    Clean install using /T:C:\WININST0.400 /SrcDir=C:\WINDOWS\OPTIONS\CABS /IS /IW /IQ /ID /IV /IZ /II /NR /II /C /U:xxxxxxxxxxxxxxxxx
    IE 5 6.0.2800.1106
    Uptime: 0:01:48:43
    Normal mode
    On "C1228046-B" as "csteury"
    Dell Computer Corporation
    GenuineIntel x86 Family 6 Model 8 Stepping 3
    128MB RAM
    57% system resources free
    Windows-managed swap file on drive C (7708MB free)
    Available space on drive C: 7708MB of 19459MB (FAT32)
    Available space on drive D: 57665MB of 76297MB (FAT32)


    ;;;;;;;;;;;;;; report.txt (crashed)

    Speed IFace Hs-Bs-Tg Model
    Num NT L9NO Size FSsize Free FS Type Label ABCHSV
    ---- ----- ---- ----- ----- ----- ------ --------------- ----------- ------
    1- d(0) 19G 9.1M ATA 0-0-0 Maxtor 52049H4 DAC1
    -1 p(1) CCCC 19G 19G 7.5G FAT32 0C FAT32 LBA A-
     
  2. alexpj

    alexpj Registered Member

    Joined:
    Dec 16, 2004
    Posts:
    1
    I have the same problem using TI8 build 786, but am using Windows XP SP2. True Image 7, build 638, also does not see USB drives during restore.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
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