unable to resinstalling Smart Security 5

Discussion in 'ESET Smart Security' started by martbd, Oct 27, 2012.

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  1. martbd

    martbd Registered Member

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    When I try and installing Eset Smart Security 5.2.9.1 it keeps rolling back after it looks as though it completed the installation.
     
  2. undies

    undies Registered Member

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    I am having this same problem on Windows 8. Both the latest version of 5 and the latest version of 6 beta.

    I would also like to state that when this roll back action occurs, all internet stops working. I have to go and end task the ESET process that is still stuck running for the install, and then i have internet once again.

    This is associated to when I had to boot into safe mode to uninstall ESET after having encountered the same BSOD issue reported in this post:
    https://www.wilderssecurity.com/showthread.php?t=334851

    I'm now unable to use ESET Smart Security at all.
     
  3. martbd

    martbd Registered Member

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    The internet does resume once the rollback has completed.
     
  4. Cudni

    Cudni Global Moderator

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    what other security software did you have and did you remove it using its removal tool. Sometimes, add remove program leaves traces behind
     
  5. martbd

    martbd Registered Member

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    All I did was uninstall Eset Smart Security 5 because Windows says it was turned off when it was it was still active restart the computer and reinstall the product, this is all after I had just installed Windows 8 Pro.
     
  6. Marcos

    Marcos Eset Staff Account

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    Please generate an install log as per the instructions in part II. of this KB article, upload it somewhere and PM me the download link.
     
  7. martbd

    martbd Registered Member

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  8. thndr

    thndr Registered Member

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    Is there any update to this? I'm seeing the same issue with both ESS 5.2.9.1 and the ESS 6 beta, where the install rolls back in the middle.
     
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