I am in the UK. I have a licence that expired in June 2006. When I go to renew, I use the following procedure :- 1) I visit www.eset.com 2) I click on "Purchase" on the top toolbar 3) I get redirected automatically to the UK site with options to buy in GBP 4) I click on "Renew NOD32 Licence" in the sidebar 5) I enter my user name and password 6) It comes back with a page stating "Licence details cannot be verified." and asks me to fill in a form with my name, address, telephone number, and email address, which I fill in. 7) I then get a screen that states :- "Licence Details have been sent. Thank you. Your information is being verified and we will contact you shortly with renewal details." I never blinkin' receive anything. Why? So, I contacted tech support through the website, and they sent me these instructions :- 1. To purchase a renewal of NOD32 please visit our website at http://eset.com/purchase/index.php 2. Click on 'Buy' next to the amount of subscribers that you have and how many years that you want to subscribe for. 3. After your purchase you will get an email with your program username and password. You will then need to change your username and password to update the program. Now, there's the rub. I have to purchase at full price in order to update my licence. I am not prepared to do that. Another thing - your "Live Operator" is always "Offline".