Unable to remove probable TSR BOOT Virus

Discussion in 'ESET NOD32 Antivirus' started by BobKatCatDog, Apr 26, 2008.

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  1. BobKatCatDog

    BobKatCatDog Registered Member

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    I have sent Eset my second email regarding this issue and still haven't heard anything back from them. I saw a previous post but it was too old to post a reply. Does anyone know what this may be? The only thing I have done when it showed up was install Home Use version of Office 2007. I was holding off un-installing that unless I have to. Any comments would be helpful.
     
  2. Bubba

    Bubba Updates Team

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    11,271
    Hello,

    I would suggest giving Eset adequate time in responding given that it is the weekend. Also, in some of our past threads concerning "probable TSR BOOT Virus", more times than not it has been a "false possitive identification".

    NOD found TSR.BOOT virus
    Bubba
     
  3. Kosak

    Kosak Registered Member

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    Slovakia
    Hi, could you please give us log from EAV?

    Regards, Lukas
     
  4. BobKatCatDog

    BobKatCatDog Registered Member

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    Hello Bubba, I do not mind giving anybody adequate time. However, my first email went out about 2 weeks ago and if they are working on it, then maybe a brief email saying yes we received your reply and it is being studied. Is that too much to ask for?
     
  5. Marcos

    Marcos Eset Staff Account

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    Please PM me whether you submitted a customer care query via the form at www.eset.com or another website and what ID was assigned to your ticket.
     
  6. BobKatCatDog

    BobKatCatDog Registered Member

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    Case #111810

    It was done on the form.
    Thanks you,
     
  7. BobKatCatDog

    BobKatCatDog Registered Member

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    Lukas, i cannot read your language on your site,
    Thanks for the reply.
     
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