Unable to Reinstall

Discussion in 'Acronis True Image Product Line' started by mrbbud, Oct 15, 2007.

Thread Status:
Not open for further replies.
  1. mrbbud

    mrbbud Registered Member

    Joined:
    Sep 20, 2007
    Posts:
    11
    I have been unable to reinstall my full backup files of my hd drive. I'm running XP Home and I have been backing up my hd drive to my external drive using ATI 10.0. Every time I try to reinstall the files the program freezes up. I have tried using the boot disk with the same results. I can explore my full backups and make copies of those folders, but no matter what settings I have used I can not reinstall my hard disk.

    So far the only thing I have accomplished is wiping out my hard disk partition, which required a reformat and reinstall of XP.

    I have had success at a reinstall of backup folders but can not reinstall the full backups.

    I don't know what I'm missing here. I think I have tried using all the different options with the same results.
     
  2. mrbbud

    mrbbud Registered Member

    Joined:
    Sep 20, 2007
    Posts:
    11
    I could use some help!
     
  3. DwnNdrty

    DwnNdrty Registered Member

    Joined:
    Mar 28, 2007
    Posts:
    3,335
    Location:
    Florida - USA
    Run chkdsk /r on the system drive and see if there are any errors.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello mrbbud,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating doesn't solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please keep the drives in question connected and powered on during the creation process.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
Thread Status:
Not open for further replies.