"Unable to load linux kernel. press <Enter> to reboot"

Discussion in 'Acronis True Image Product Line' started by MrMorrison, Mar 3, 2009.

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  1. MrMorrison

    MrMorrison Registered Member

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    Im testing on a Q45 Intel chipset with 4 Western digital 80 Gb SATA disks in Raid 10.
    No usb devices, BUT booting on a USB 256 Thumb drive.

    When trying to load Acronis True Image I get the
    "Unable to load linux kernel. press <Enter> to reboot" Error :(

    Thx in advance for your time and help
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello MrMorrison,

    Thank you for using Acronis True Image

    Please re-create the media in accordance with the article Starting Acronis Product from USB Flash Drive and see if the issue remains.

    If the issue still persists, please create Acronis Booting rescue media on a CD disk and try to boot the system under it. This will help to localize the issue.

    Thank you.

    --
    Oleg Lee
     
  3. Panomar

    Panomar Registered Member

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    I have the same problem: I tried also flash usb and CD with "Bootable Rescue Media Builder" but no changes.
     
  4. MrMorrison

    MrMorrison Registered Member

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    Dosent work on my Vista 32 Bit with cd or USB.

    I can ONLY use the safe mode withour drivers.
    Same thing on XP.

    It is a betabios, but weird anyway.
    Cant I get more info our of the Linux Error
     
  5. MrMorrison

    MrMorrison Registered Member

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  6. Panomar

    Panomar Registered Member

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    The same error on a MSI P35 Neo2-FIR. I have a raid0 with 2 western digital raptor 74 GB.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello MrMorrison and Panomar,

    Thank you for using Acronis True Image

    Please make sure that you are using the latest build available for the version you own. The list is available here

    Install the latest build and re-create Acronis Booting Rescue Media on a CD disk. If this doesn't help, let me know the license number via PM, I will provide with an ISO file to create another Acronis Booting Rescue Media based on another loader.

    Thank you.

    --
    Oleg Lee
     
  8. Smiler_VTR

    Smiler_VTR Registered Member

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    I have the same problem. This is not very satisfactory considering that one only need to use the boot disk in an emergency, only to find that it doesn't work. Please explain the problem.
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Smiler_VTR,

    Thank you for your interesting in Acronis True Image

    The issue concerns lack of drivers under Linux environment for particular hardware in your computer. Therefore providing the latest ISO image of Acronis bootable disc solves the issue in most cases.

    Best regards,
    --
    Dmitry Nikolaev
     
  10. Smiler_VTR

    Smiler_VTR Registered Member

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    Ok, but I have previously used the boot disk on this PC & it worked fine- how can it suddenly be rendered inoperable?

    Can you send me the ISO file, I have already sent you a PM.
     
  11. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Smiler_VTR,

    Thank you for using Acronis True Image

    The file has been sent via PM.

    Thank you.

    --
    Oleg Lee
     
  12. vpatrice

    vpatrice Registered Member

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    Oleg,

    I have the latest build downloaded from your web site and created a boot disk. Today I went to restore my system and I get an error message "Unable to load Linux kernel. Press <Enter> to reboot."

    Can you please send me the latest ISO boot disk? I cannot restore my hard drive until I can get Acronis True Image to load during bootup.

    Thanks,
    vpatrice
     
  13. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello vpatrice,

    Thank you for your interesting in Acronis True Image

    Send us your serial number for Acronis software via PM and we will provide you the latest ISO image of Acronis bootable disc.

    Best regards,
    --
    Dmitry Nikolaev
     
  14. dbqcj

    dbqcj Registered Member

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    Dmitry, I worked with an Acronis tech last night for about six hours on the Linux kernel error. He had me load a CD with an Acronis bootable image, but problem persisted. Wont I end up with the same problem if I try to boot from a USB flash drive?
     
  15. Martinus

    Martinus Registered Member

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    Same problem here.

    Martin
     
  16. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for using Acronis True Image

    If Acronis Booting rescue media is unbootable at your system, you are unable to make bootable USB flash drive also. First of all you should create the appropriate CD that runs flawless, i.e. you should find the appropriate solution for the standalone version of Acronis True Image burned on a CD disk.

    Thank you.

    --
    Oleg Lee
     
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