# Unable to get Internet Explorer version!

Discussion in 'other security issues & news' started by lynchknot, Oct 3, 2004.

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1. ### lynchknotRegistered Member

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Hello, the board says I do not have sufficient clearance to post in hijack this forum but my only question is this: Unable to get Internet Explorer version! - If you would be so kind to tell me if this is a real issue or not, it would be greatly appreciated as I have never seen such a message and also window's update link is not working from start panel - related issue? Thanks for your time.

Sorry if i'm not allowed to post this here.

Last edited: Oct 3, 2004
2. ### BubbaUpdates Team

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Since it is now a closed Forum for the most part....I'm not sure if many if any members can post there.

In any case....I have not seen "MSIE: Unable to get Internet Explorer version!" in a HJT log....of course I have not seen as many HJT logs as those that work them day\in day\out. I'll ask around until someone comes along with a possible answer.

This is an appropriate Forum for your question.

BTW....what version of IE are you using and have you done anything intentionally to disable IE ?

3. ### lynchknotRegistered Member

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Thanks Bubba, this is what shows in "about" and no I use IE for updates

image edited for product # - not sure if that is bad to show.

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Last edited: Oct 3, 2004
4. ### lynchknotRegistered Member

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Will someone maybe try version HijackThis v1.98.2 - and see if they get the same message? Please? I open from Program files.

5. ### puff-m-dRegistered Member

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I did some searching around on the net about

Code:
 MSIE: Unable to get Internet Explorer version!
and this does happen from time to time. I did not see any posts anywhere that thought that it was anything to worry about. As long as you know you are up to date on your patches and service packs, you should be fine. It seems that on rare occasions on some systems, HJT is not able to read this info.

HTH...

6. ### GlobalForceRegular Poster

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lynchknot, I'm still waiting on sp2.

I did run your version (out of C dir though), and mine shows. This answer may need to come from someone with sp2.
Any consolation? Maybe try a run out of C....

GF

7. ### MikeBCdaRegistered Member

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I've got SP2 in, and am willing to give it a shot if someone can steer me to that specific version of HJT. My IE "About" shows exactly the same as lynchknot's, for what that's worth.

8. ### puff-m-dRegistered Member

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9. ### MikeBCdaRegistered Member

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Thanks, both of you. Will report back ASAP.

10. ### MikeBCdaRegistered Member

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OK, done - and it seems to have identified my IE6 just fine:

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same here

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12. ### lynchknotRegistered Member

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I tried running from just C: - and received the message in image below...

WTH? My C drive is considered a temp folder?

I ran anyway and still
Thanks for your help guys.....

**edit - ran google - seems there is much of this occurring - I should have gone there before wasting your time - sorry fellas.

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13. ### lynchknotRegistered Member

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There are some definite issues here. I'm trying to work on a theme but cannot reinstall nor open photoshop (trying to fix photoshop - won't open)

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15. ### BubbaUpdates Team

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Have you ever attempted to disable IE and do you have the software Installed in the normal location ?

16. ### lynchknotRegistered Member

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no and - correct? "C:\Program Files\Internet Explorer\iexplore.exe"

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17. ### gerardwilRegistered Member

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Hi,

Somewhere I posted how to reinstall IE. Getting old so dont know where. I did it after changing some registry entry from 1 to 0. That works for me.

Gerard

18. ### bigc73542Retired Moderator

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This may seem like a stupid question but in add/remove programs / add/remove windows components is the [IE] check box checked. if not this will keep windows from recognizing IE is installed.

19. ### GlobalForceRegular Poster

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lk, you have been to this page, correct? (something to do with help files)
Do you have ver.V2? (update geared toward xp2 issues)

We'll resolve this, just post.

Edit : gerardwil's post, repair

GF

Last edited: Oct 5, 2004
20. ### puff-m-dRegistered Member

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Try KAREN'S SITE Click on I and then about halfway down the page is instruction on doing a reinstall of IE.

HTH...

21. ### gerardwilRegistered Member

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Thanks a lot GlobalForce,

Method 2 did it for me.

Cheers,

Gerard

22. ### GlobalForceRegular Poster

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lynch, grab this page. (anytime Gerardwil )

Edit : thread at DSL
Edit 2 : is the sp2 firewall on? I've been reading it may block access.
Try going to the security center and allowing photoshop.

Keep us updated...

GF

Last edited: Oct 5, 2004
23. ### lynchknotRegistered Member

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Last edited: Oct 5, 2004
24. ### bigc73542Retired Moderator

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one of the other members found this info that just might pertain to your problem here

Last edited: Oct 5, 2004
25. ### lynchknotRegistered Member

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Thanks BigC but i'm not having any issues with Word. I can save and open .doc files and such.