Unable to download auto updates

Discussion in 'SpywareBlaster & Other Forum' started by Biscuit, Mar 5, 2008.

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  1. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    Vista 32 Business, ISA 2004 Firewall Client, Spyware Blaster 4.0 with paid updates

    On computer boot-up, I get a message that Spyware Blaster was unable to download the latest updates. Checking the connection options, I have tried all available settings. Manually updating works fine.
     
  2. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    3,997
    Hi,

    AutoUpdate and SpywareBlaster use the same methods and settings for connecting to the Internet and downloading updates.

    If you find that manual updating works, and AutoUpdate complains of connection problems, it is very likely that some piece of software on your system is blocking the separate SpywareBlaster AutoUpdate executable from connecting to the Internet. Please double-check all of your security software, and ensure that nothing is blocking "sbautoupdate.exe" (by default, this is stored under C:\Program Files\SpywareBlaster) - if necessary, please set everything to explicitly allow it access to the Internet.

    (Also, please be aware that some older versions of various firewalls have a bug where they may say that SpywareBlaster and/or AutoUpdate have access to the Internet, but they are actually blocking them. In these cases, we recommend removing all entries pertaining to "spywareblaster.exe" and "sbautoupdate.exe" from your firewall/security software, rebooting, and then manually re-adding them. In a few rare cases, where their firewall configuration was corrupted, users had to uninstall and reinstall their firewall/security suite.)

    Best regards,

    -Javacool
     
  3. Biscuit

    Biscuit Registered Member

    Joined:
    May 26, 2006
    Posts:
    978
    Location:
    Isle of Man
    I believe that the issue is with the autoupdate module, possibly it is not using authentication to access the Internet. I will turn off the feature as you are obviously unable to reproduce the issue.
     
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