unable to download after purchase

Discussion in 'NOD32 version 2 Forum' started by dhylton, Jul 19, 2003.

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  1. dhylton

    dhylton Guest

    i've read plenty of good things about this product, so purchased it online for a customer. the faq said i'd get an email within one hour of purchase that would allow me to download the product - it's been 18 hours and i'm still waiting.

    is there something else i should be doing?
     
  2. anders

    anders Eset Staff Account

    Joined:
    Oct 25, 2002
    Posts:
    410
    The time it takes to process your order depends on where you purchase it, and a few other factors.

    It should arrive soon... if not, contact the place where you purchased it. Since you haven't registered with this board, I can't IM you a temporary username and password either ;P

    Best regards,
    Anders
     
  3. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Welcome dhylton.

    Please register over here, and drop me an email (as mentioned in my profile that can be accessed after registering), and mention from which distributor you've purchased a (single user?) license. Let's see if we can speed things up ;)

    regards.

    paul
     
  4. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,472
    Location:
    The Netherlands
    Anders,

    You did beat me to it ;). Great Eset service you are offering - compliments are in order :cool:.

    regards.

    paul
     
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