Unable to create SZ on external USB HD

Discussion in 'Acronis True Image Product Line' started by RichinMinn, Oct 30, 2004.

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  1. RichinMinn

    RichinMinn Registered Member

    Oct 30, 2004
    I bought a 100-GB external USB hard drive specifically to use for backup purposes. (System is AMD 2500+ Barton CPU, Biostar M7VIZ motherboard, 512 MB DDR333 RAM, 40 GB IDE internal Western Digital hard drive, 100 GB USB external Western Digital hard drive, CD-ROM, CD-R/RW, etc., running Windows XPSP2.)

    I installed TI 8.0 (build 763) today, and tried to set up the Secure Zone on the external USB HD, but when it reboots to do the repartitioning and SZ creation, the function fails due to a "Drive not found" error (presumably because the USB drivers aren't yet installed in Windows at that point in the boot process). Is there a way to work around this?

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello RichinMinn,

    Thank you for choosing Acronis True Image (http://www.acronis.com/products/trueimage/).

    We are really sorry for the inconveniences.

    First of all, please download and install the latest build, which is available on our web site at http://www.acronis.com/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem persists please contact support@acronis.com.

    Thank you.

    Best regards,
    Andrew Berezovsky
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