Unable to create static copy of active snapshot

I am getting the following error message when I try to do an update to an archived snapshot from my active snapshot:

"Unable to create static copy of active snapshot."

I am using ShadowProtect v3.3, which also uses VSS and it appears that there is some kind of conflict. I did not get this error until I updated from ShadowProtect 3.2 a couple of days ago.

Does anyone have any suggestions? Do I have to switch back to RSS?

Many thanks,

Silver

 

Yes, probably it has to do with VSS... I had exactly the same with a snapshot where I had a ripped trimmed XP3 version, RSS gave the same. Update and copy worked however doing it from another snapshot...

 

Hi Pete,

I installed over v3.2. It appears that if I run ShadowProtect just before updating an archive, I get the error. If I reboot the error does not appear. If I run FD-ISR before ShadowProtect, no error.

Silver

 

Thanks

 

Hi Pete,

I assume that you did a StorageProtect backup before doing the Archive update. I will follow your instructions and see what happens and let you know.

Silver

 

As weird as this may sound, it also has something to do with the following services, and the services depending on them:
COM+ Event System
COM+ System Application

The default configuration of the above services are:
COM+ Event System : Manual (Started)
COM+ System Application : Manual

If you disable those services and try to copy your active snapshot to an archived snapshot you will get the "Unable to create static copy of active snapshot" error. If you then put those services on the default value, reboot, and do a copy you will not get the error.

 

Hi Pete:

What I meant was that it occurs only if I do a StorageProtect backup, Full or Incremental and then immediately follow that with an Archive update, I get the error.

Silver

 

Murderlove,

The services you list are set to On Demand on my machines. I assume by Manual you mean On Demand as there isn't a Manual setting for services in XP. I still get the error if I Archive from FD-ISR immediately after performing a StorgageProtect backup, incremental or full.

Silver

 

Hey Silver,

I suppose that On Demand is the same as Manual. Unfortunately I do not have experience with Storage Protect/Shadow Protect so I cannot help any further.

Perhaps you could look into the services list just before doing a backup with ShadowProtect, and after the backup compare which services has changed or something like that?

Hopefully you will find the problem.

 

stapp,

You are right. Manual = On Demand. I was looking at services through Anvir Task Manager.

Silver

 

Hi Pete,

Thanks much. I did an uninstall/reinstall as you suggested and that fixed the issue.

Silver

 

I just followed your instructions on my laptop. I still get this error when I use First Defense:

"Unable to create static copy of active snapshot." Not only that, I cannot reactivate ShadowProtect even though I deactivated before uninstalling.

What is with this company anyway? How do I activate the software that I paid for?

Any suggestions would be appreciated.

Silver

 

I have two licenses. They were activated on my desktop and laptop. When I tried your suggestion of uninstalling/reinstalling on my desktop, it reactivated and it worked without problems.

Yesterday, I did the same thing with my laptop, using the other license with which it was activated. When I did the uninstall/reinstall, it would not reactivate. To fix, I recovered from the CD and now it is activated. However, I am still having the same problem when updating an archive with First Defense on the laptop.

Maybe I did something wrong when I uninstalled ShadowProtect from the laptop.

I have sent a ticket to Customer Support, but I suppose they won't respond over the weekend.

Thanks for your help,

Silver

 

Yes, it worked normally.

Silver

 

They still have not even responded to my ticket. I thought they used to have good support.

Silver