unable to complete installation

Discussion in 'Other Acronis Products' started by yoba, Jan 13, 2006.

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  1. yoba

    yoba Registered Member

    Joined:
    Dec 3, 2005
    Posts:
    2
    I'm trying to install the trail version but I get this message at the end of the instalation:
    Installation Incomplete

    The installer was interrupted before Acronis Privacy Expert Suite could be removed. You need to restart the installer and try again.

    I have retried and retried. I have turned off all extra programs in task tray, vice protection, printer monitor, etc.

    thanks for your help
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello yoba,

    Thank you for choosing Acronis Internet Privacy and Antispyware Software.

    Please accept my apologies for the delay with the response.

    Could you please do the following?

    - Launch the Acronis Privacy Expert Suite 9.0 installation file;

    - Right-click on the "Install Acronis Privacy Expert Suite" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please create Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach the collected file and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
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