As a new user (NOD32 4.2 Bus Ed), I have come across several customers' machines that are getting infected with "a variant" of Win32/Olmarik.AWO trojan" and the Action is listed as "unable to clean". I research it on ESET's web site and find a page that lists "Stand-alone malware removal tools", which has a specific tool for this Olmarik threat. My question: If ESET knows of a threat like Olmarik (since 2010), why do we have to manually download their tool and run it on the infected machine? I would think ESET should be able to automate the fix after 2 years, no? If for some reason ESET can't figure a way to clean this threat with the regular NOD32 engine, at least provide a way that admins can schedule it to be cleaned from their ERAC (console)? Come on, if ESET can send definition and software updates to machines, surely they can send one of these removal tools. It is frustrating to realize that the software knows there's a threat, knows what the threat is, and knows of a malware removal tool that fixes it. Heck, upload the tool to the infected machine and then run it for us (and reboot and schedule a followup in-depth scan if needed)!!! Is my logic flawed?