Unable to boot on xp in safe mode, freezes on hotcore3.sys file.

Discussion in 'Paragon Drive Backup Product Line' started by ronman, Nov 10, 2013.

  1. ronman

    ronman Registered Member

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    Hi. First post. Thanks in advance for any help that I get.

    I've used probably a very old version of paragon backup and restore to create a back up disc and image just in case. I did it so long ago I'm not even sure if my computer is running off the back up that I did i.e. that I ever used the back up that I made.

    My computer appeared to have loaded up normally today but although the cursor was moving I wasn't able to click and open any programmes and the task manager wouldn't open up. I used the power switch to restart my computer but it froze as a black screen just after the windows load up screen. Starting windows under the last known good configuration did the same thing. Starting windows in safe mode froze on a file called hotcore.3.sys which I believe is a file belonging to the paragon programme. I've got an xp rescue disc from a previous computer which seems to load up okay but am unsure how to use it to rectify my problems.

    Please can you help me?
     
  2. fireworker

    fireworker Registered Member

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    Last edited: Nov 11, 2013
  3. ronman

    ronman Registered Member

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    Thanks. I Tried deleting that file through the recovery console and command prompts and it said "access denied".
     
  4. fireworker

    fireworker Registered Member

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    You got administrator privileges, the password entered?
     
  5. ronman

    ronman Registered Member

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    Thanks again. It didn't ask me for a password. Also I tried using the link you gave about reg edit but it said command not recognised. Is this simple stuff? I'm on the verge of re-installing an old back up.
     
  6. fireworker

    fireworker Registered Member

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    delete the file by booting from external media, IMHO the easiest task
    (editing the registry from the command line is much harder)
    You do not have any on hand WinPE-CD?
     
  7. ronman

    ronman Registered Member

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    Hello again. I used an AVG free rescue cd to have a mooch about and remove the files that you said. I then restarted in safe mode and got a hang on mup.sys. I was worried there must be some more major corruption on the disk but tried restarting in normal mode anyway. During the restart windows did a check disk automatically (possibly co-incidentally), I'm not sure if it found any disk errors. Anyway, the computer has loaded up and is working completely normally, great!!!!!!
    Should I do any maintenance work to make sure the drive is okay? I suppose I should make a new back up in case of further corruption and possibly some kind of check disk.

    Thanks ever so much!
     
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