Anyone with problems with this program ( particularly the problem of non-stealthing) have had little response with contacting the main Russian site at www.kaspersky.com. In addition the so called support forum is a joke as no one from kaspersky answers any questions. However, there is hope for UK customers. The address is firstname.lastname@example.org and they guarantee some sort of reponse within hours of receiving your query. My experience is that they do indeed reply very quickly. They have already checked out the forums here and contacted the main Russian site for a response.