Uhgg! Please help.

Discussion in 'other anti-malware software' started by EscapeVelocity, Apr 4, 2010.

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  1. EscapeVelocity

    EscapeVelocity Registered Member

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    I was uninstalling Process Guard, and I think Mamutu screwed up my uninstall.

    I have since removed Mamutu.

    I tried to reinstall ProcessGuard, but it says that it is still running.

    I see there is an entry in the Services for ProcessGuard, via WinPatrol.

    What do I need to do, to remove ProcessGuard so I can reinstall. I still have the Program Files folder for ProcessGuard but it is empty. I was using Revo Uninstaller.

    Thanks for any advice.
     
  2. Cudni

    Cudni Global Moderator

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    did you restart the comp? can you see what PG process is running (via task manager/show process for all users ticked) and then terminate it?
     
  3. EscapeVelocity

    EscapeVelocity Registered Member

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    I dont see it in the task manager.

    Yes I restarted the computer.
     
  4. EscapeVelocity

    EscapeVelocity Registered Member

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    DiamondCSProcessGuard is still running.
    Please uninstall ProcessGuard and restart you computer before proceding.
     
  5. Cudni

    Cudni Global Moderator

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  6. EscapeVelocity

    EscapeVelocity Registered Member

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    I have uninstalled improperly with ProcessGuard self protection not turned off.

    Dont know what to do next.

    Will I just always have Process Guard running without a GUI to interface with it? Monkeying up my computer, using system resources and trashing up the inards.
     
  7. Cudni

    Cudni Global Moderator

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    stop and disable the pg service and try again
     
  8. EscapeVelocity

    EscapeVelocity Registered Member

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    How do I disable the pg service?

    I got it Run msconfig.

    pg servie is stopped and disabled.
     
  9. Cudni

    Cudni Global Moderator

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  10. EscapeVelocity

    EscapeVelocity Registered Member

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    Some message cant install PG because it is running.
     
  11. Cudni

    Cudni Global Moderator

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    go in SafeMode and disable it
     
  12. EscapeVelocity

    EscapeVelocity Registered Member

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    Alright, Ill try that. But it says that it is stopped and disabled in the services.
     
  13. EscapeVelocity

    EscapeVelocity Registered Member

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    Should I use MS System Restore?
     
  14. Cudni

    Cudni Global Moderator

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  15. Franklin

    Franklin Registered Member

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    Kill anything processguard through taskmanager then open an admin command prompt and copy and paste the below then hit enter.

    sc delete DCSPGSRV

    Then reboot and see how you go?
     
  16. EscapeVelocity

    EscapeVelocity Registered Member

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    Using System Restore worked.

    That seems to have worked. It also brought back Mamutu which I uninstalled after PG.

    System Restore point was saved by Revo Uninstaller at the time I ran it to uninstall PG.

    I will now uninstall properly by disabling protection in the PG GUI, and then uninstalling.

    Thanks for holding my hand, and the links to useful information.
     
  17. EscapeVelocity

    EscapeVelocity Registered Member

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    Thanks Franklin, but I seemed to have a satisfactory outcome with System Restore. I can move forward from there. And I learned a few commands and tricks in the process, to boot. With minimal frustration and no loss of data worth mentioning.
     
  18. EscapeVelocity

    EscapeVelocity Registered Member

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    Thanks again Cudni, for your assist.
     
  19. Cudni

    Cudni Global Moderator

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    You are welcome. All is well that ends well :)
     
  20. EscapeVelocity

    EscapeVelocity Registered Member

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    Oops!

    I may have spoken to soon.

    I cant uninstall ProcessGuard, the uninstall exe fill does not exist.

    I cant install a free install over ProcessGuard, either. Hoping to regain that executable.
     
  21. EscapeVelocity

    EscapeVelocity Registered Member

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    File: "C:\Program Files\ProcessGuard\unins000.dat" does not exist. Cannot uninstall.
     
  22. Cudni

    Cudni Global Moderator

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    what happens when you try and install free version? does it say it is still running?

    edit: did you try installing in Safe mode, does it work? if not

    go in Safe mode and delete these manually
    https://www.wilderssecurity.com/showpost.php?p=104787&postcount=1
    "..
    make sure procguard.sys does not exist in (c:\windows\system32\drivers) directory, and that procguard.dll and pguard.dat are not in your system32 directory (c:\windows\system32). If they still exist delete them.
    .."
     
  23. EscapeVelocity

    EscapeVelocity Registered Member

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    So i can do that in the Windows Explorer?
     
  24. EscapeVelocity

    EscapeVelocity Registered Member

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    Damn, now I have the same problem with Mamutu! Unistall not found!
     
  25. EscapeVelocity

    EscapeVelocity Registered Member

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    Im gonna System Restore back to the Revo Installer Restore Point made when I first attempted to uninstall ProcessGuard, and then try the manual uninstall instructions, you provided a link to.
     
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