I have been working with Acronis support for over 2 weeks on an issue. I see they come in here and post a canned response to everyone to open a ticket with support. Most all the emails with support seemed to be automated or canned response's also. Well here is your answer to that #1467986. I have Ubuntu installed headless on a HP Proliant DL360. I am trying to get it to back up to a Windows 2003 server share on the local domain. In total frustration with support at Acronis I have read through every thread here dealing with these issues and still have no answer. On 5-28-2008 I sent support a step by step detail of how I have installed everything on this server. Here is what I got back from support on 5-29-2008: On 6-3-2008 I got this from support at Acronis: On 6-10-2008 I got this from support at Acronis: Later in the day on 6-1-2008 I got this from support at Acronis: How can you acknowledge there is a problem, and that you are working on a fix or work around, then get that last email? This is not support, or at least its not what I expected when I purchased this software. If someone thinks they may be able to help I could post much more detailed information here. If we get a answer here Acronis support could then copy that information so they to have the answer. I am now questioning my decision to use Acronis for mission critical data. More so, if this was a real problem this is the support I would have to rely on.