Ubuntu 5 -->Cannot read rpm config file /tmp/rpmrc: (no error)

Discussion in 'Acronis True Image Product Line' started by xusnbb, Jul 24, 2006.

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  1. xusnbb

    xusnbb Registered Member

    Jul 24, 2006
    Hello, I'm installing AcronisTrueImageAgentLinuxEnterprise.i686 and i get the error 'Cannot read rpm config file /tmp/rpmrc: (no error)'

    After that I active log and the last line is 7845 ext_group(1) = ?

    After that I install rpm package and i get the next error:

    "Installing Acronis True Image Enterprise Server failed on your system. Installation coud not continue, please report file /var/log/trueimage-setup.log to support@acronis.com..
    rpm: Para instalar paquetes rpm en sistemas Debian usar alien. Ver Readme.Debian.
    error: no se puede abrir el indice Packages usando db3
    No existe el fichero o el directorio (2)
    error:cannot open Packages database in /var/lib/rpm

    Por si influye en algo la version del server es 9.1 build 3534
  2. bobcat

    bobcat Registered Member

    Jul 24, 2006
    Try to apt-get the rpm package manager ( apt-get install rpm)
    then try installing it again, that seemed to work for me
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello xusnbb,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please make sure you use the latest build (3718 ) of Acronis True Image 9.1 Enterprise Server. You can find the build number in the Help -> About dialog (it should be a 3 or 4 digit number). To get access to updates you should first register your software.

    Please also do as bobcat suggested and make sure that rpm database is initialized.

    If the issue persists, please submit a request for technical support. Describe the step-by-step actions you took before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Aleksandr Isakov
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