Twilio rival MessageBird Enters $350B Customer Service Market With Launch of Inbox.ai

guest · Mar 10, 2020

MessageBird launches Inbox.ai to disrupt the customer service market
March 10, 2020
https://techcrunch.com/2020/03/10/messagebird-inbox-ai/

MessageBird, an Amsterdam-based cloud communications platform, has entered the $350 billion customer service market with the launch of Inbox.ai, a new product designed to be the “Slack for external communications”.

MessageBird is known for its suite of cloud communication APIs for developers and enterprises. Inbox.ai is an out-of-the-box solution for customer engagement, a product that will likely bring in new market segments to a platform that has over 20,000 business users.

“With no developer resources required, businesses can deploy Inbox.ai in less than 60 seconds and get started on the road to more modern customer engagements,” said Robert Vis, MessageBird CEO.
As you’d expect from a company that has primarily targeted developers, Inbox.ai leverages webhooks for integration with various third-party tools used by enterprises and also comes pre-loaded with support for Shopify, Slack, Salesforce, Jira, and more.
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Vis explained that the impetus for the new offering was his own frustration with customer support from companies in general, who, he says, haven’t adapted to the new world where customers expect to have their issues solved digitally and where it is no longer acceptable to queue for hours on hold or wait 24 hours or more for an email reply.
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Press Release: MessageBird Enters $350B Customer Service Market With Launch of Inbox.ai

Zero-Friction Customer Engagement Platform to do away with waiting on hold forever
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Twilio rival MessageBird Enters $350B Customer Service Market With Launch of Inbox.ai

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