Try&Decide: problem and question

Discussion in 'Acronis True Image Product Line' started by philllie1, Apr 6, 2009.

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  1. philllie1

    philllie1 Registered Member

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    Hi
    We bought some licences for our pc in a class room, main reason was try&decide.
    Now we do have the following question and problem:

    -in Try&Decide mode, the pc become sometimes very slow, then they interrupt for 10/15 seconds, when nothing happens and no user interaction is possible (pc's are new and fast, it only happens in this mode). While we knew the pc would be a little slower, this does not make it possible to work at this computer.

    -our main goal is to keep the pc's constantly in try&decide, so students cannot make any changes to the system. We would like of course, that the changes ar discarded at system newstart, which we can choose from the acronis menu. however, we would have to stay in try&decide after that, which seems not possible. How is this done? or is there a workaround?

    thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello philllie1,

    Thank you for your interesting in Acronis True Image

    I would recommend you recreate Acronis Secure Zone and reinstall the software it should fix the issue with slow performance.

    If the issue remains look at Start -> Settings -> Control Panel -> Administrative Tools -> Services -> Search for Acronis Try and Decide Service, make sure it is started (right-click -> start), if it is started refresh it (right-click -> refresh).

    In case it doesn’t help try to disable temporarily any antivirus software and see if it helps. If it does then download the latest builds and updates for antivirus software.

    By the way what are the operating systems?

    Regarding the second question, you will have to activate Try&Decide option manually.

    Best regards,
    --
    Dmitry Nikolaev
     
  3. philllie1

    philllie1 Registered Member

    Joined:
    Apr 6, 2009
    Posts:
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    Hi Dmitry
    thanks for the helpful input. It seems to work better now on one pc, I will try out the others today. OS is Windows Vista Business.

    regarding the second question: this gives me some headaches, because I need the enduser involved, which will turn out bad ..
    therefore: is there no workaround, for example starting try&decide via autostart?
    (also: is it possible to deactivate the infobox downright, that constantly shows up, saying I am in Try&decide?)
    thanks again
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello philllie1,

    Thank you for using Acronis True Image

    Unfortunately, you are unable to set the system in the described manner. I will create a request in our Customer Listening System (CLS), maybe, these options will be implemented for the future releases.

    Thank you.

    --
    Oleg Lee
     
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