TrueImage 9.2311 (german) crashes on incremental backups

Discussion in 'Acronis True Image Product Line' started by scharf, Nov 29, 2005.

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  1. scharf

    scharf Registered Member

    Joined:
    Mar 16, 2005
    Posts:
    33
    Hi,

    a few days ago, I installed 2.311, because the previous build crasehed regularly and incremental backups did not restore dates. This version is much better, but tonight the incremental backup crashed again. This is somhow scary, because I don't know if the archive is OK or corrupt or incomplete. Checking archive runs OK.

    Am I the only one having regular crashes?

    Michael
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Michael,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please clarify what exact error message you have received in the new build #2311?

    Please describe your actions step by step.

    This information would let us investigate the problem under consideration thoroughly and provide you with a possible workaround.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  3. scharf

    scharf Registered Member

    Joined:
    Mar 16, 2005
    Posts:
    33
    - I have setup a dayly job to do an incremental data backup
    - I have set some patters for exclusion files (*.o,*.class...)
    (see the attached .tib.tis file)
    - The crashed backup did not create a .log file

    I think it might have to do with files a running applications are locking. I don't close all applications and some keep files open. I am a java developer and I have eclipse (www.eclipse.org) and thunderbird running while I do the backup.

    Michael
     

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  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Michael,

    Could you please do the following?

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;

    - Wait until the scheduled backup will fail;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common Files\Acronis\Schedule2 folder;

    - Collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Send all the collected files and information to support@acronis.de along with the link to this thread. My German colleagues will certainly try to help you.

    Thank you.
    --
    Alexey Popov
     
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