Trueimage 9.1 Wks install fails!!!

Discussion in 'Acronis True Image Product Line' started by carlo1, Jun 9, 2006.

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  1. carlo1

    carlo1 Registered Member

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    The Setup goes on until the window with the unsigned driver appears, although I click yes the Installation tracks back and offer me to install once again.The problem is that the software installation depends on the driver install. So is there a possibility to seperate the procedures. Otherwise I have to give back the software.The system is xp-64.
    Thanks
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello carlo1,

    Thank you for choosing Acronis Workstation Disk Backup Software.

    Could you please clarify what "unsigned driver" mentioned in this message? Please also send us a screen shot of the error, if possible. Please also do the following:

    - Download Windows Installer Cleanup Utility, install and run it;

    - Select Acronis True Image 9.1 Workstation and hit Remove;

    - Try to install the product again;

    If the problem persists, please submit a request for technical support. Attach the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
  3. carlo1

    carlo1 Registered Member

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    When I install trueimage wks 9.1 it goes fine until the driver began to install.A window was opened and I was asked whether I want to install the driver or not because it was not certified(not unsigned).When I click yes the setup goes back and I have to start the setup again with the same result.In other words the driver installation fails and therefore the setup does not go on and terminate. Is there a possibility to seperate both installations? 1 for the programm and 2 the driver?
    I hope you understand what I mean
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello carlo1,

    Please note that in order to answer you question we need to know what exactly the message says. Couold you please create a screen shot of this message and attach it to the request for technical support? We will investigate the issue and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
  5. carlo1

    carlo1 Registered Member

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    As I told you before I can't install trueimage 9.1.On the Screenshot you can see 2 windows, if I click on ja or yes the installation breaks.
    I think I have to give it back.
    Carlo1
     

    Attached Files:

  6. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello carlo1,

    We need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

    Could you please do the following?

    - Launch the product installation file;

    - Right-click on the name of the component that fails to install and select Extract;

    - Select the path for extracting the component and click Save;

    - Go to the Run prompt (Start -> Run) and issue the following command: msiexec /i msi-name /l*v log-name, where msi-name is the path and the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Then submit a request for technical support. Attach all the collected file along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
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