True Image Server hang server

Discussion in 'Acronis True Image Product Line' started by duffy90210, Nov 25, 2005.

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  1. duffy90210

    duffy90210 Registered Member

    Nov 25, 2005
    I installed the trial version of TIS8 on my new Dell PowerEdge, its on SATA RAID-0 with 2x160GB drives, ever since installation, whenever I start TIS, the system will just freeze, same if I try to remove it under the Control Panel, how can I remove this product as its not giving me much confidence, the server is a Small Business 2003 with Exchange installed.

    Or an explaination on what the problem is, this is very annoying.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello duffy90210,

    Thank you for your interest in Acronis Server Disk Backup Software.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Could you please also do the following?

    - Download and unpack the Device Tree application:

    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;
    - Move the margin to the left in order to see all the items;
    - Make a screen shot and send it to us.

    Please note that the application may crash the system when you exit, so we recommend you to save all your work and close other programs prior to running it.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread.

    We will investigate the problem and try to provide you with the solution.

    Thank you.
    Tatyana Tsyngaeva
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