I need to make an image of my failing hard drive so I downloaded your trial. I went through the wizard. I put the SATA bad hard drive (Seagate 320) in an enclosure and attached it (drive L) and a Maxtor One Touch III drive F) to USB ports. I tried making a mirror image of drive L to be put on drive F. But at the end of the process I got a message "no items found". I tried several times with the same response. So then I decided to test out whether my 'bad hard drive' was the problem. So instead of backing *it* up, I tried to back up my C drive on my new computer and got the same message. I wrote to tech support yesterday a.m. but never got a response all day yesterday or today. Any suggestions what is going wrong with the process?