True Image Home 2009 freezes

Discussion in 'Acronis True Image Product Line' started by Rockrz, Mar 29, 2009.

Thread Status:
Not open for further replies.
  1. Rockrz

    Rockrz Registered Member

    Joined:
    Dec 27, 2004
    Posts:
    51
    Location:
    Where I live
    Anybody know what to do about True Image Home 2009 freezing up?

    It takes forever to actually open, and I can sucessfully use it to restore,
    but as soon as I do anything and the task is sucessfully completed, the
    program freezes and I have to Control > Alt > Delete to get out of it.

    Should I try re-installing the program, or is there any update available
    to for fixing bugs, or is there something else that should be done?

    Any suggestions would be appreciated.
     
  2. jmk94903

    jmk94903 Registered Member

    Joined:
    Jul 10, 2004
    Posts:
    3,329
    Location:
    San Rafael, CA
    What build of TI 2009 do you have? Hit the Alt key to see the menu line then click Help and About. The latest English version is 9709.

    If you don't have that version, register your product on the Acronis web site and download the newer version.

    If you do have 9709, the I'd uninstall, reboot and reinstall the product.
     
  3. Rockrz

    Rockrz Registered Member

    Joined:
    Dec 27, 2004
    Posts:
    51
    Location:
    Where I live
    Mine is 9646, so it may be defective.

    To get the latest version, do I have to submit a tech support ticket?
     
  4. jehosophat

    jehosophat Registered Member

    Joined:
    Sep 29, 2008
    Posts:
    428
    Location:
    UK
    You should be able to download the latest version if you have registered your software.

    Go to the Acronis site login and check for updates. If all else fails Live Chat will provide you with a link once you quote your product key number to them.
     
  5. Rockrz

    Rockrz Registered Member

    Joined:
    Dec 27, 2004
    Posts:
    51
    Location:
    Where I live
    How do I "register" the software?

    They took my credit card info along
    with my name & address...don't they
    know I made the purchase?
     
  6. Rockrz

    Rockrz Registered Member

    Joined:
    Dec 27, 2004
    Posts:
    51
    Location:
    Where I live
    I found it.
     
  7. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello all,

    Thank you for choosing Acronis Enterprise Software.

    The latest build of a program is available here. To get access to updates you should first register Acronis software.

    Detailed information about Acronis True Image Home product can be found in User's Guide.

    Thank you.
    --
    Alexander Nikolsky
     
  8. Rockrz

    Rockrz Registered Member

    Joined:
    Dec 27, 2004
    Posts:
    51
    Location:
    Where I live
    Actually, I'm using True Image Home.
    I don't think I have the "Enterprise" version.

    I did register, and I did download the latest version.
    So, when I un-install the current version on my PC,
    and install the latest version...my unlock keys
    should work right?
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Rockrz,

    Thank you for your interesting in Acronis True Image

    Surely the serial number is the same for the latest build (9709) of Acronis True Image Home 2009 as for the previous build 9646. If the issue persists check the hard drive for errors:

    - Go to the Command Prompt (Start -> Run -> cmd)
    - Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.

    Best regards,
    --
    Dmitry Nikolaev
     
  10. Rockrz

    Rockrz Registered Member

    Joined:
    Dec 27, 2004
    Posts:
    51
    Location:
    Where I live
    LoL, no it's not my hard drive that's causing the problem
     
Thread Status:
Not open for further replies.