Hello, I have been using TIH 2009 without problems so far. I run Vista Home Premium SP1 on a Core 2 Duo T7300 laptop 2GB Ram and the product build is 9.709. I used it just to make images of my entire disk, which is 200 GB split in 4 partitions (2 visible and 2 hidden), from time to time. The back-ups are made on an external USB 2.0 HD of 1 TB (400 GB free). I tried to make a new incremental update but the program hanged at 2% and froze my system forcing me to hard-shut it. After several attempts I deleted the old archives and decided to start from scratch with a new archive but the result is the same. The program hangs at 2% and my system freezes. The last operation I can read in the logs is "locking image". I tried running the backup disabling Eset Nod 32, I run a scandisk and memory tests all without positive results. I really need to make a back up to install SP2 so many thanks to whomever will be able to help.