I didn't check the arconis true image for a long time. the only reason we don't move to true image because it doens't have a standalone image viwer tool like "ghost explorer." which users use that tool to open image and extract whatever they want without going through IT or install any software. it just works like unzip but without installing any software. we backup user's machine before redo for them and give them the image and they restore by themslves for what they need. I just wonder if the newer version has standalone tool now to open up the images. thanks.