True Image Enterprise Server 8.0 Installation Error.

Discussion in 'Acronis True Image Product Line' started by Blackjack60, Dec 28, 2005.

Thread Status:
Not open for further replies.
  1. Blackjack60

    Blackjack60 Registered Member

    Joined:
    May 18, 2005
    Posts:
    24
    I am evaluating True Image Server Enterprise 8.0 for Windows. (Latest version.) When attempting to install the management console, I get an error message that says, "The installer was interrupted before Acronis True Image Management Console could be removed. You need to restart the installer to try again." I'm not trying to uninstall this. I'm trying to install it.

    The system is a Windows 2000 Terminal Server with all windows updates.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Blackjack60,

    Thank you for your interest in Acronis Remote Server Backup Software.

    Please remove all registry entries related to Acronis True Image 8.0 Enterprise Server for Windows installation using the utility described in this Microsoft Knowledge Base Article and then try to install Acronis Management Console once more.

    If that does not help then please do the following:

    - Launch the product installation file;

    - Right-click on the name of the component that fails (Acronis Management Console in your case) to install and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  3. Blackjack60

    Blackjack60 Registered Member

    Joined:
    May 18, 2005
    Posts:
    24
    It turns out that if I run the MSI from the command line, it works. If I use the GUI, it doesn't. I filed a technical support request, so I'll try to deal with it that way.
     
Thread Status:
Not open for further replies.