True Image Enterprise freezes MS Server 2003 SP1

Discussion in 'Acronis True Image Product Line' started by Belgarath, Sep 21, 2005.

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  1. Belgarath

    Belgarath Registered Member

    Joined:
    Sep 21, 2005
    Posts:
    1
    Hi,

    I am running MS Server 2003 Standard SP1 on a Raid 1 (with 2 160Gb Maxtor SATA HDDs) on my Asus PSCH-L serevr-board, using the build-in Adaptec SATS HostRaid adapter.
    After installing the OS and all updates I installed Acronis Server Enterprise and started the program.

    In the bottom right corner of the Acronis window I can see it's trying to analyze the partitions on my RAID 1 ( I have 3 partitions, 40gb for OS, 40GB and 80Gb data), and nothing happens.
    Well something happens, namely the OS becomes unresponsive and after about 5 minutes the system resets.

    Anyone else have experienced this?

    thnx,
    Belgarath
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Belgarath,

    Thank you for choosing Acronis Remote Server Backup Software.

    Please accept my apologies for the delay with the response.

    First of all, please make sure that you use the latest build (115:cool: of Acronis True Image Enterprise Server 8.0 which is available at: http://www.acronis.com/enterprise/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/enterprise/my/
    then log in and use your serial number to register your software.

    Please also check each partition of your hard drive by Windows utility:

    - For Windows 9x please use Windows menu Start\Run
    then enter the command "scandskw" and test all drives;

    - For Windows XP please use Windows menu Start\Run, then enter the command
    "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drives.

    If the problem still persists after installing the update and checking your hard drive then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also make a screen shot of the Device Tree application:

    - Download and unpack the Device Tree application;

    - Run the application;

    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;

    - Move the margin to the left in order to see all the items;

    - Make a screen shot;

    Send all the collected files and information to support@acronis.com along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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