True Image Echo WS Problem with bootable media

Discussion in 'Acronis True Image Product Line' started by Styxxx, Apr 10, 2008.

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  1. Styxxx

    Styxxx Registered Member

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    Good morning,

    I am using TI Echo Workstation, created a bootable media and booted from that CD. Works great on a Lenovo laptop, but on a HP DC7800 Workstation, I am only able to use the "safe mode", when I use the "full version", the screen just turns black. Could you please help me with this?

    Regards

    Stefan
     
  2. vit100

    vit100 Registered Member

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    I have the same problem...
    Pls let me know if u find solution....
     
  3. vit100

    vit100 Registered Member

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    Ok, story is, that default bootable media has APIC enabled.. and this cause problem...
    I contacted to support via chat (i like acronis support).. and this is transcript:
    ----------------------------

    You are now chatting with 'Roman'

    Roman: Hello! Thank you for contacting Acronis Support Team! My name is Roman, how may I assist you?

    Vit: hi, I am using TI Echo Workstation, created a bootable media and booted from that flash disk. Works great on Hewlet packard hp 7700 PC, but on a HP DC7800 Workstation, I am only able to use the "safe mode", when I use the "full version", the screen just turns black. Could you please help me with this?


    Roman: Could you please tell me what build of the program you are using?

    Vit: 8076

    Roman: One moment Vitally, I need to check some information. Kindly hold on a moment.

    Vit: ok

    Roman: Thank you for waiting. Could you please create new bootable media based on ISO image below: http://download.acronis.com/sl/urbq...eWorkstation8076_na_Standard_english_last.iso

    Vit: sec

    Vit: will u wait?

    Roman: Sure.

    Vit: sec.. downloading..

    Vit: burinng disk..

    Roman: I am waiting, take your time.

    Vit: booting...

    Vit: image is bootable..

    Vit: pc started. i see network..

    Vit: so, i belive u will have bug fix soon.. can i use this image as temp solution?

    Roman: Vit, please note that the image I provided you with has APIC (Advanced Programmable Interrupt Controller) disabled which may help with a particular hardware configuration.

    Vit: and what?

    Roman: Please use this image as a permanent solution for the particular machine.

    Vit: but, will it be implemented in next build? because this time i used CD disk.. but usualy i use USB stick... so, i need to create bootable medai from acronis true echo workstation.....

    Vit: what abt licence for this ISO.. i saw on your forum, that some people have same problem with HP dc 7800. can i share this ISO with them?

    Roman: The ISO image I provided you with can be used for the machine your machine only.

    Vit: ok. thank you.. and good luck.. hope u will include this configuration for next build od workstation...

    Roman: You are welcome.

    Roman: Thank you for visiting. Please feel free to contact us at any time if you have further questions.
    ---------------------------------------
    so, ISO that i was given fixed my problem, but i didn't get it if this will be included in next buld or not..... whatever...
     
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