True Image Echo Workstation v9.5.8072 busted

Discussion in 'Acronis True Image Product Line' started by flyfoam, Mar 18, 2008.

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  1. flyfoam

    flyfoam Registered Member

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    Feb 28, 2008
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    On every computer that had a non echo version of TI workstation that upgraded to echo release 9.5 8072 the scheduled backups do not finish. They get stuck and the cancel button is useless. Vista OS.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello flyfoam,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    Could you please clarify, do newly created tasks not work as well? When does the failure occur: at the very start of the backup; after some progress; or at the end of the process?

    Thank you.
    --
    Marat Setdikov
     
  3. flyfoam

    flyfoam Registered Member

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    Feb 28, 2008
    Posts:
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    The scheduled tasks are old. Most go about 60-70% complete and just get stuck and the cancel button does not work. I will delete the tasks and recreate them to see if that solves the intermittent problem.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello flyfoam,

    Thank you for clarification.

    Recreating the tasks should solve the problem. But in case the issue still persists, please collect some information to let us investigate it thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Please do the following:

    - Download schedmgr.exe application;
    - Open the command prompt (Start -> Run -> cmd);
    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;
    - Run Acronis Schedule Manager program (schedmgr.exe) once more;
    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;
    - Wait until the scheduled backup fails;
    - Collect the log file schedul2.log that is placed in the \Program Files\Common
    Files\Acronis\Schedule2 folder;

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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