True Image Echo Server - restoring takes much longer than 9.1

Discussion in 'Acronis True Image Product Line' started by balduin222, Dec 12, 2007.

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  1. balduin222

    balduin222 Registered Member

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    Hello,

    I've got a HP Proliant ML-370 G5 using Raid 1. There it is installed Windows 2003 Enterprise Server.

    Creating an image with True Image Echo Server takes 9 minutes, as fast as True Image 9.1 Server. There are about 6 GB to backup.

    Now the problem:
    If I want to restore this image (tested from NAS, smb-share and local HDD) with Echo, this takes about 3 hours!! The same server image created with True Image 9.1 Server only takes 12 - 15 min.

    I have the same situation on a HP Proliant ML-350 G3. For an 80 GB image, the restore took about 16 hours!!! In this time I can do a new installation of the server!! What's that?

    Has anyone the same problem?

    What can I do? I can't wait 16 hours for a restore :mad:


    balduin222
     
  2. bodgy

    bodgy Registered Member

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    Are you booting via a rescue CD or via Echo running on the 2003?

    Colin
     
  3. balduin222

    balduin222 Registered Member

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    I'm booting via the rescue CD.

    balduin222
     
  4. bodgy

    bodgy Registered Member

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    My guess is, the drivers for your external drive or internal chipset drivers have been 'downgraded' in the new release.

    This is what appears to have happened with TI11 for example, v10 worked fine and v11 doesn't like some of the RAID chipsets.

    Colin
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for choosing Acronis Disk Backup Software.

    The issue might be connected with the fact that the bootable environment of the latest Acronis True Image Echo family is based on a newer version of the Linux kernel (2.6) while the previous product version has used 2.4.

    balduin222, please save Linux system information after booting your server from Acronis True Image 9.1 Sever (sysinfo.txt) and Acronis True Image Echo Server (sysinfo26.txt) one by one as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the description of the issue and the link to this thread. We will investigate the problem and definitely provide you with a solution.

    Thank you.

    Best Regards,
    Alexey Bogomolov
     
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